Nancy H. Bai
La Habra,CA
Summary
Driven entrepreneur known for leading and developing business with consistent double-digit growth. Strategic leader able to coach and motivate diverse teams cohesively to focus on priorities to achieve overall success.
Overview
21
21
years of professional experience
Work History
Regional AVP, West
Van Cleef & Arpels
04.2020 - Current
- Regional Director, West April 2020-March 2025
- Develop and execute strategy to expand region from 4 to 11 boutiques, including large-scale renovation
- Exponential growth exceeding sales budgets for all boutiques year over year through client development strategies
- Recruit diverse teams and develop top-talent in each market
- Plan onboarding and create structure for new positions
- Lead Boutique Directors, Regional Retail Manager, CRM Managers, Operations Managers, and Retail Analyst through open communications with focus on clear objectives and execution of strategies
- Manage and ensure operational excellence including Cost Controls, Audits, and Inventory
- Collaborate with regional HRBP and Trainer on performance management
- Create memorable events and brand-awareness through partnership
- Led cross-functional teams to drive strategic initiatives and improve operational efficiencies.
- Streamlined communication channels between departments, facilitating better collaboration on projects across the organization.
Regional Director
Van Cleef & Arpels
05.2017 - 03.2020
- Successfully launched two internal boutiques in new Region
- Coached new team to fully immersed in standards of the Maison and develop new business opportunities
- Partnered with Richemont Canada to ensure full compliance with local procedures
- Proposed market specific strategies including events for client elevation and training for team development
Boutique Director
Van Cleef & Arpels
10.2009 - 04.2017
- Managed all aspects of sales and operations
- Increased overall performance from #6 to #2 boutique in network
- Expanded boutique and achieved exceptional sales in HJ and ranked #1 in timepieces in US
Boutique Manager
Chanel
04.2005 - 09.2009
- Promoted from Assistant Manager to Boutique Manager in 2007
Education
Bachelor of Arts - Business Economics
University of California - Los Angeles
Los Angeles, CA06.1994
Skills
- Strategic Planning
- Operational Excellence
- Financial Statements and Budgets
- Business Development and Client Elevation
- Talent Recruitment
- Team Development
Additional Information
Languages: English, Mandarin
Timeline
Regional AVP, West
Van Cleef & Arpels
04.2020 - Current
Regional Director
Van Cleef & Arpels
05.2017 - 03.2020
Boutique Director
Van Cleef & Arpels
10.2009 - 04.2017
Boutique Manager
Chanel
04.2005 - 09.2009
Bachelor of Arts - Business Economics
University of California - Los Angeles