Nancy Jazmin Arreola
Riverside,CA
Overview
7
7
years of professional experience
Work History
Referral Associate at VCSS
Talentzok
San Bernardino
05.2024 - Current
- Assisted in scheduling, rescheduling, and canceling appointments for clients.
- Responded promptly to all inquiries regarding referral changes.
- Served as a liaison between clients, social workers, and facilitators for communication purposes.
- Worked collaboratively with other team members to meet department timelines.
- Provided guidance to team members regarding best practices related to scheduling tasks.
- Worked closely with coworkers and managers to prioritize tasks according to importance and urgency levels.
- Maintained positive working relationship with fellow staff and management.
- Offered reception coverage to relieve staff during absences or breaks.
- Performed data entry into computer systems for tracking purposes.
- Handled incoming calls and directed callers to appropriate department or employee.
Optician
Eye Care Center Of Napa Valley
Napa, CA
09.2020 - 03.2024
- Educating English and Spanish speaking patients on both eyeglasses and contacts, explaining prescriptions, helping patients select frames ensuring that they are appropriately fitted as well as helping them select the best lens options to fit their lifestyle
- Entered accurate data including prescription, lens and frame options, and health insurance information into the illogic ordering system while maintaining a professional relationship with illogic help centers to resolve any issues.
- Administered optical lens and frame sales, ensured insurance billing such as medicare and partnership also computed all charges and credits.
- Gained proficiency in adjusting a wide variety of frames to maximize comfort and use as well as troubleshooting with patients when they have issues.
Front Desk Medical Receptionist
The Eye Care Center of Napa Valley
Napa, CA
09.2020 - 03.2024
- Confirmed scheduled appointments and obtain additional details.
- Checked patients in and out for appointments and collected co-payments.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Protected patients by observing strict HIPAA guidelines.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Inventory Clerk
Eye Care center of Napa Valley
Napa, CA
09.2020 - 03.2024
- Tracked inventory for 3 locations and conducted cycle counts to maintain accurate records.
- Maintained frame entries for three locations in EHR and inventory system
- Verified invoices against statements and track credits
Restaurant Busser
The Meritage Resort and Spa
Napa, CA
03.2018 - 03.2020
- Maintained table settings by removing courses, replacing utensils and refilling beverages.
- Observed tables to tend to guest needs and identify customer service opportunities.
- Supported wait staff by setting up and replenishing condiment stands, trash containers liners and bus stations.
Lead Hostess
The Meritage Resort and Spa
Napa, CA
03.2018 - 03.2020
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Answered phone inquiries to schedule and confirm reservations, and respond to service questions.
Barback
The Meritage Resort and Spa
Napa, CA
03.2018 - 03.2020
- Maintained spotless, well-stocked bar organized and ready for customer demands.
- Sliced and pitted fruit used to garnish drinks.
- Used POS system to ring up customers and open and close tabs.
- Stocked refrigerating units with wines or bottled beer and replaced empty beer kegs.
- Cleaned bar and table surfaces throughout shift to help reduce risk of pathogens.
References
Upon request
Timeline
Referral Associate at VCSS
Talentzok
05.2024 - Current
Optician
Eye Care Center Of Napa Valley
09.2020 - 03.2024
Front Desk Medical Receptionist
The Eye Care Center of Napa Valley
09.2020 - 03.2024
Inventory Clerk
Eye Care center of Napa Valley
09.2020 - 03.2024
Restaurant Busser
The Meritage Resort and Spa
03.2018 - 03.2020
Lead Hostess
The Meritage Resort and Spa
03.2018 - 03.2020
Barback
The Meritage Resort and Spa
03.2018 - 03.2020
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