Nancy M. Frasier
Conroe,Texas
Overview
27
27
years of professional experience
Summary
Dedicated Service Consultant adept at writing service orders, building customer relationships and solving diverse problems. Steps into multiple roles to accomplish demanding objectives in fast-paced environments.
Work History
Service & Sales Consultant
Toyota Of Hopkinsville
Hopkinsville, KY
08.2021 - 10.2022
- Provided excellent customer service and built trusting relationships with service and sales customers.
- Inspected equipment to diagnose operational issues.
Service Consultant
Crest Lincoln
Sterling Heights, MI.
03.2018 - 07.2021
- Handled client relations and service sales for all automotive needs.
- Performed determined service and sales objectives.
- Wrote service orders and updated schedules.
- Discussed options with clients and determined appropriate plans.
New Home Sales Consultant
Precision Homes
Conroe, Texas
04.2014 - 01.2016
- Built and established new business opportunities and sold 78 homes in 18 months.
- Prepared line by line estimates for customizing home
- Executed new home contracts
Service Consultant/Assist. Manager/ Service Manger
Lexus Of Beverly Hills
Beverly Hill, Southfield, Las Vegas, The Woodlands, MI. NV. TX
06.1992 - 08.2013
- Provided 5 Star Customer service to high end clientele for automotive service needs.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Education
Business Management
Macomb County Community College
Warren, MICustomer service -
University of Toyota
08.2013
Skills
- Customer Relations
- Complaint resolution
- Account management
- Automotive background
- Administrative background
Timeline
Service & Sales Consultant
Toyota Of Hopkinsville
08.2021 - 10.2022
Service Consultant
Crest Lincoln
03.2018 - 07.2021
New Home Sales Consultant
Precision Homes
04.2014 - 01.2016
Service Consultant/Assist. Manager/ Service Manger
Lexus Of Beverly Hills
06.1992 - 08.2013
Business Management
Macomb County Community College
Customer service -
University of Toyota
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