Nancy Marcela Castro
New York,NY
Summary
Dedicated professional with experience at EsInglass, excelling in customer satisfaction and effective communication. Proven ability to enhance workplace cleanliness and organization through efficient cleaning procedures. Adaptable and self-motivated, I thrive in fast-paced environments, ensuring high standards and fostering strong relationships with clients and colleagues alike.
Overview
5
5
years of professional experience
Work History
Cleaner
Martínez Cleaning
08.2024 - Current
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
Asistente Administrativo Y Ventas
EsInglass
01.2024 - 03.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
Independiente
Marcela Castro
06.2022 - 01.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Asesora Comercial
JVS Láser
10.2019 - 01.2022
- Performed other duties to support goals and objectives of relationship management teams.
- Collaborated with cross-functional teams to develop innovative solutions tailored to specific client needs.
- Researched industry-specific information from outside sources.
- Structured and presented business cases for credit recommendation.
Education
Fotografía -
Academia De Artes Guerrero
Bogotá Colombia 06.2008
Skills
- Cleaning procedures
- Time management
- Customer satisfaction
- Effective communication
- Adaptability
- Cleaning and sanitizing
Languages
Español
Native or Bilingual
Timeline
Cleaner
Martínez Cleaning
08.2024 - Current
Asistente Administrativo Y Ventas
EsInglass
01.2024 - 03.2024
Independiente
Marcela Castro
06.2022 - 01.2024
Asesora Comercial
JVS Láser
10.2019 - 01.2022
Fotografía -
Academia De Artes Guerrero
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