Nandani Shah
Lakeville,MN
Summary
Proven track record in enhancing client trust and managing emergency situations, as demonstrated at American Security Investigation. Skilled in direct patient care and adept under pressure, I excel in fostering professional relationships and ensuring client satisfaction. My experience spans across security, healthcare, and customer service, showcasing a unique blend of tactical communication and stress management abilities.
Overview
11
11
years of professional experience
Work History
Lead Security Dispatcher and Concierge
American Security Investigation
Minneapolis, MN
11.2023 - Current
- Closely monitored dispatch board to triage and prioritize over Number daily calls.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Maintained updated and detailed records of calls in physical and electronic database.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Provided customers with information on products and services.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Hand out key cards and keys to the appropriate contractors and tenants.
- Deal with issues with outside guests.
- Monitor multiple cameras.
- Access and daily logs updates throughout the day.
- Write up incident reports when situation arises.
- Submit key audits everyday.
Personal Care Assistant
MRCI
Mankato, MN
01.2021 - Current
- Assisted with daily living activities, running errands and household chores.
- Remained alert to problems or health issues of clients and competently responded.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
- Ran errands for patients, did shopping, and picked up other necessities.
- Scheduled and accompanied clients to medical appointments.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Monitored and assisted residents through individual service plans.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Entertained, conversed and read aloud to keep patients mentally alert.
- Planned activities to encourage movement, stretching and strength building.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Conferred with supervisor to discuss patient condition and medical care.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted patients with self-administered medications.
- Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
- Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Maintained frequent supervision of residents unable to call for assistance.
- Shopped for groceries regularly in order to keep house stocked with necessities.
- Helped clients manage money, pay bills and shop for groceries or personal items.
Correction Officer
DOC Shakopee
Shakopee, MN
08.2023 - 10.2023
- Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
- Verified all prison visitors carried proper identification and had no contraband before entering institution.
- Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing unit.
- Handled inmate counts and searches for missing inmates.
- Coordinated responses to emergency situations arising in different prison locations.
- Resolved issues and disputes between inmates professionally and respectfully.
- Responded to emergency situations and provided first aid following facility guidelines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Sales/Ride Operator
Flyer Over America
Bloomington, MN
06.2020 - 12.2020
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
- Constructed displays and easy-to-read signage to help guests navigate attractions area..
- Constructed displays and easy-to-read signage to help guests navigate attractions area.
Sales
Saks OFF 5TH
Eagan, MN
06.2015 - 11.2015
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Processed product returns and assisted customers with other selections.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Counted money in drawers at beginning and end of each shift.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
- Verified deactivation and removal of Electronic Article Surveillance Tags from products at point of sale.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
Education
High School Diploma -
Apple Valley Senior High School
Apple Valley, MN06.2010
Skills
- Client Requirements
- Personal Care Assistant
- Client Rapport-Building
- Direct Patient Care
- Behavior Redirection
- Adaptable Under Pressure
- Client Relationship Management
- Emergency Situations
- Client Transportation
- Tactful Communication
- Reading Comprehension
- Developing Client Trust
Timeline
Lead Security Dispatcher and Concierge
American Security Investigation
11.2023 - Current
Correction Officer
DOC Shakopee
08.2023 - 10.2023
Personal Care Assistant
MRCI
01.2021 - Current
Sales/Ride Operator
Flyer Over America
06.2020 - 12.2020
Sales
Saks OFF 5TH
06.2015 - 11.2015
High School Diploma -
Apple Valley Senior High School