NANDEEP SANGHA
Fresno
Summary
Experienced professional with expertise in customer needs assessments, interpersonal communication, and multitasking, providing exceptional support and assistance in healthcare settings while ensuring compliance with regulations and maintaining a focus on patient and visitor satisfaction.
Overview
12
12
years of professional experience
Work History
Ambassador 3 Preop Education
Clovis Community Medical Center
Clovis, CA
02.2016 - 04.2026
- 1. Provides a positive first impression of the hospital, greets and assists patients and visitors. Learn and maintain general knowledge about CMC, its staff and programs so that information provided to patients and visitors is current.
- 2. Documents appropriate patient complaints/issues into corporate Incident Reporting Internet System (IRIS) and refer to the correct department, providing necessary information to department manager. Follow up to ensure resolution has occurred and patients have been contacted, while ensuring process is HIPAA compliant.
- 3. Answers information desk telephone, screen calls and route to appropriate patient or department.
- 4. Assists patients and visitors with wheelchair needs, shuttles and taxis.
- 5. Monitors lobby and public areas, including waiting rooms and restrooms, for cleanliness. Arranges for maintenance and environmental services as needed.
- 6. Maintains confidential files and performs other clerical tasks.
- 7. Documents vendor badges, parking permits, and accepts deliveries according to department procedures.
- 8. Assists with patient mail. Retrieves home address and forwards mail to patients no longer in the hospital.
- 9. Performs miscellaneous job related duties as assigned. scheduled surgery testing patent's appointments
- 10.Managed appointment scheduling using advanced calendar software to optimize team availability.
- 11.Collaborated with healthcare professionals to prioritize urgent appointments and improve patient flow.
- 12.Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- 13.Answered phone calls and answered questions from potential customers.
Certified Nursing Assistant
Community Regional Medical Center
Fresno, CA
02.2014 - 02.2016
- Assisted patients with personal hygiene tasks, such as bathing and dressing, while maintaining respect for patient privacy and dignity.
- Completed daily documentation and charts regarding patient care and input reports into practice databases.
- Followed HIPAA regulations to maintain confidentiality of sensitive medical and personal information.
- Measured patient vital signs, recording body temperature, blood pressure, and heart rate.
Education
High School Diploma -
Govt High School
USNursing Assistant - undefined
Clovis Adult Education
CA03-2009
Skills
- Customer Needs Assessments
- Customer Relations
- Interpersonal Communication Skills
- Guest Flow
- Multitasking
- Attention to detail
LANGUAGES
Punjabi Advanced
Hindi Intermediate
Timeline
Ambassador 3 Preop Education
Clovis Community Medical Center
02.2016 - 04.2026
Certified Nursing Assistant
Community Regional Medical Center
02.2014 - 02.2016
Nursing Assistant - undefined
Clovis Adult Education
High School Diploma -
Govt High School