Nandeliza Hutchins

Coordinates all incoming and outgoing referrals ordered/received by the providers in the clinic.

Ensures orders are completed in the electronic health record and linked to the referral requested.

Provides and/or obtains required authorization for services as needed and works with patient insurance to validate coverage of services.

Coordinates with appropriate staff or obtains information relative to the patients out of pocket expense, including co-insurance and deductibles.

Ensures patients have the information necessary to make critical care decisions and may provide information to patient caretakers in accordance with HIPAA.

• Supervised office staff and oversaw patient scheduling systems, enhancing appointment management and optimizing patient flow
• Ensure compliance with healthcare regulations, including HIPAA, and maintain patient confidentiality in all office operations
• Supervise office staff and oversee patient scheduling systems to ensure efficient appointment management and patient flow
• Coordinate front desk operations, improving workflow and reducing wait times for patients
• Manage high-volume phone systems, addressing patient inquiries and resolving service issues with professionalism and empathy
• Coordinated front desk operations to streamline workflow and minimize patient wait times
• Supported physicians and clinical teams by managing provider schedules and facilitating referrals and outside services
• Maintain patient records and documentation standards, preparing for audits and ensuring regulatory compliance

• Collaborated with surgeons, nurses, and team members to ensure smooth surgical procedures and patient safety
• Prepared operating rooms for surgery, demonstrating attention to detail and adherence to protocols
• Maintained accurate documentation of surgical instruments, supplies, and patient information
• Assisted with patient positioning and specimen handling to facilitate efficient surgical processes
• Coordinated patient care with clinical teams before, during, and after procedures to enhance patient outcomes
• Maintained accurate documentation of surgical instruments, supplies, and patients information

• Trained new staff on blood collection techniques and equipment usage to enhance team performance.
• Supervised phlebotomy team to ensure compliance with safety protocols and patient care standards.
• Implemented process improvements that streamlined specimen processing and reduced turnaround times.
• Monitored inventory levels of phlebotomy supplies, ensuring availability for efficient operations.