Nandini B
Tracy,CA
Summary
Salesforce 7X Certified Professional with over 6 years of expertise in Salesforce consulting, technical design, and advanced implementation practices. Skilled at leading complex, large-scale Salesforce implementations across Sales Cloud, Service Cloud, and Experience Cloud, delivering comprehensive, end-to-end solutions aligned with business objectives. Known for driving Salesforce adoption, enhancing user experience, and managing projects that streamline operations and maximize platform value for organizations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Salesforce Business Analyst & Admin
Blueshield of California
Oakland, USA
07.2022 - 12.2023
- Led Email-to-Case integration into a complex Salesforce environment, configuring essential settings and advanced schedule-triggered flows to automate end-to-end processes
- Managed Salesforce release updates, coordinating with cross-functional teams for smooth deployment cycles and mitigating potential disruptions for over 2,000 users
- Built and configured robust Salesforce flows and process automation, significantly reducing manual data entry tasks for service teams
- Developed customized reports and dashboards, enabling real-time visibility into key metrics and aiding leadership in strategic decision-making
- Monitored system health through audit logs and compliance reports, proactively identifying and mitigating security risks to ensure data integrity
- Delivered comprehensive user training and developed detailed documentation, improving feature adoption and enhancing user proficiency
- Optimized sandbox environments for development, testing, and UAT, maintaining system integrity and reliability throughout release cycles
- Led efforts to incorporate Salesforce best practices into daily operations, significantly reducing deployment time and increasing process efficiency
Salesforce Consultant
Agency73
San Diego, USA
06.2021 - 06.2022
- Successfully managed end-to-end Salesforce projects, from gathering requirements to post-deployment support, consistently meeting project deadlines and exceeding client expectations
- Analyzed and translated business requirements into technical specifications, ensuring alignment with client objectives and Salesforce capabilities
- Leveraged Salesforce tools like Flows, Digital Experiences, and Einstein Search to create tailored solutions that enhanced user experience and improved operational efficiency
- Conducted sprint planning, and backlog grooming, and coordinated with offshore teams to ensure the timely delivery of user stories and project milestones
- Facilitated the migration of data and business processes from acquired entities into Salesforce, ensuring smooth transitions and minimal disruption to business operations
- Evaluated AppExchange applications for client needs, conducting demos and providing recommendations that optimized client workflows and expanded functionality
- Implemented agile methodologies to streamline development processes, fostering a collaborative environment and enhancing team productivity
Salesforce CRM Manager
Virtana
San Jose, USA
03.2018 - 01.2020
- Oversaw Salesforce platform administration, configuration, and customization to support Sales, Operations, Service, and Marketing teams, enhancing user experience and increasing productivity
- Collaborated with key stakeholders to identify, prioritize, and deliver new Salesforce projects, aligning initiatives with business needs and driving impactful outcomes across teams
- Directed Salesforce Classic to Lightning migration, customizing Lightning pages, upgrading Visualforce components, and implementing user-friendly Lightning apps to enhance user experience and productivity
- Implemented Salesforce reporting and dashboards to provide insights into KPIs, supporting data-driven decisions across the organization
- Managed the deployment of large-scale Salesforce solutions, including Experience Cloud, Service Cloud, and integrations with third-party applications to support seamless business operations
- Developed and maintained custom Salesforce applications, leveraging Apex, Lightning Components, Process Builders and various other out-of-the-box tools to meet evolving business requirements and enhance system functionality
- Integrated Salesforce with ERP and in-house systems, ensuring seamless data flow and process synchronization across platforms, improving cross-functional collaboration and data accuracy
Sr. Salesforce Consultant
Caterpillar Logistics Services Inc.
Morton, USA
02.2017 - 02.2018
- Implemented a comprehensive Service Cloud solution, from requirements gathering to deployment, tailored to meet the needs of customer service teams
- Collaborated on the transition to Salesforce Lightning, adapting custom Visualforce pages to Lightning pages for an enhanced user experience
- Configured complex security settings, including roles, profiles, and sharing rules, ensuring data integrity and compliance with company policies
- Created training materials and conducted user onboarding, facilitating a smooth transition for new users and promoting Salesforce adoption
- Utilized out-of-the-box tools to optimize business processes, including assignment rules, record types, and workflows, enhancing overall system efficiency
Salesforce Developer
Wipro ltd
Hyderabad, India
01.2014 - 02.2015
- Developed custom Salesforce solutions, including custom objects, workflows, and validation rules, to support business requirements in Sales and Service Cloud
- Led data migration efforts from legacy systems to Salesforce, ensuring data accuracy and integrity through rigorous testing
- Created and maintained dashboards and reports, providing stakeholders with valuable insights into key business metrics
- Designed and implemented customer portals using Salesforce Community Cloud, enabling efficient case management and improved customer satisfaction
Education
Bachelors in Technology - Computer Sciences Engineering
Skills
- Salesforce out-of-the-box functionalities
- Data Migration
- Business Analysis
- Process Automation and Optimization
- Appexchange Products
- Custom Development
- User Training
- Agile methodology
- Customer Relationship Management (CRM)
- Business process improvement
- Problem-solving abilities
- Reports and dashboards
- Process Automation
- Security management
- Data Security
- Business solutions development
Certification
- Salesforce Certified Administrator
- Salesforce Certified Advanced Administrator
- Salesforce Certified App Builder
- Salesforce Certified Platform Developer I
- Salesforce Certified Sales Cloud Consultant
- Salesforce Certified Service Cloud Consultant
- Salesforce Certified Experience Cloud Consultant
Trailblazer
Trailblazer
Timeline
Salesforce Business Analyst & Admin
Blueshield of California
07.2022 - 12.2023
Salesforce Consultant
Agency73
06.2021 - 06.2022
Salesforce CRM Manager
Virtana
03.2018 - 01.2020
Sr. Salesforce Consultant
Caterpillar Logistics Services Inc.
02.2017 - 02.2018
Salesforce Developer
Wipro ltd
01.2014 - 02.2015
- Salesforce Certified Administrator
- Salesforce Certified Advanced Administrator
- Salesforce Certified App Builder
- Salesforce Certified Platform Developer I
- Salesforce Certified Sales Cloud Consultant
- Salesforce Certified Service Cloud Consultant
- Salesforce Certified Experience Cloud Consultant
Bachelors in Technology - Computer Sciences Engineering
Similar Profiles
Swaminathan SubramanianSwaminathan Subramanian
Manager, Release Management at Blueshield Of CaliforniaManager, Release Management at Blueshield Of California
Nou YangNou Yang
Enrollment Processor Advanced at Blueshield of CaliforniaEnrollment Processor Advanced at Blueshield of California
Srinivas Reddy GavinnollaSrinivas Reddy Gavinnolla
Azure Data Cloud Architect at BlueShield of CaliforniaAzure Data Cloud Architect at BlueShield of California