Nandini Kodipunzula
Santa Clara,CA
Summary
Focused, dedicated individual with four plus years of experience in Software Engineering currently doing Masters's degree in Computer engineering to acquire advanced skills in Software systems, Computer science, and Distributed Systems to become a fully qualified and powerful Software Engineer
Overview
5
5
years of professional experience
Work History
Computer Lab Monitor
Santa Clara University
04.2023 - Current
- Monitored systems in operation and quickly troubleshot errors.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Provided instruction to all lab users on proper use of all equipment.
Freshworks Senior Software Engineer
Freshworks
04.2022 - 03.2023
- Designed Canary deployment using Kubernetes and AWS to reduce downtime and blast radius
- Lead Disaster Recovery dry run for production and staging of all components of Freshchat
- Developed framework in python and automated Elasticsearch cluster upgrade and enabled shard-based allocation
- Experience in Java memory profiling, thread dump, and heap dump analysis using JProfiler
- Improved availability to 99.99 of the product by solving many 5XX issues and SQL queries.
Freshworks Senior Software Engineer
Freshworks
04.2021 - 04.2022
- Developed a framework in Java to send all application metrics and errors to open-source frameworks like Micrometer, Prometheus, and Grafana
- Overall, there was a 50 % cost reduction in monitoring
- Improved performance of 50 APIs from 20% to 90% to meet response time SLAs using JProfiler
- Created a framework for automatic Tomcat thread dump generation using Java and a thread dump analyzer to analyze blocked threads .Tomcat’s blocked threads percentage was reduced from 85% to 15%.
Freshworks Software Engineer
Freshworks
07.2018 - 04.2021
- Integrated UCR(unified customer record) with Freshchat for providing unified customer experience across products
- Developed a framework to add/update/delete resources in bulk using async workers, multi-threading, Redis locks, and Version matching of the resources
- Developed a template named Record types, a framework for user management
- Worked on RBAC(role-based access control ) framework, used by Freshchat product to limit access to support agents based on their role
- Worked on Slack integration with Freshchat enabling messaging from slack to Freshchat business.
Education
Master of Science - Computer Engineering
Santa Clara University Santa Clara
05.2024
Bachelor of Technology - Electrical and Electronics Engineering
SASTRA University
Thanjavur, TamilNadu2018
M.P.C - undefined
Priyadarsini Jr.College
Pileru, Andhra Pradesh2014
Skills
- Programming Languages: Java,CPP
- CI &CD : Jenkins, Kubernetes, AWS, Docker
- Elasticsearch,Redis,REST API,Postgres,SQL
- Unit Testing, DevOps,Oncall,JProfiler
- Perfomance Improvement, SQL Query tuning
- SLA and SLO monitoring,Maven
Additional Information
- Dean’s list in the third year of under graduation at SASTRA Bagged merit scholarship worth 10K INR each year from 2015-2017 from MHRD as I scored 98% in Intermediate Education
- Customer champion awards(3)
- Practice craftsmanship award
- Spot awards
- Best On-call engineer award
- Best RCA award
- Long service award
- 2020 Freshworks Hackathon runner-up award,
- 2021 Freshworks Hackathon finalist
Timeline
Computer Lab Monitor
Santa Clara University
04.2023 - Current
Freshworks Senior Software Engineer
Freshworks
04.2022 - 03.2023
Freshworks Senior Software Engineer
Freshworks
04.2021 - 04.2022
Freshworks Software Engineer
Freshworks
07.2018 - 04.2021
Master of Science - Computer Engineering
Santa Clara University Santa Clara
Bachelor of Technology - Electrical and Electronics Engineering
SASTRA University
M.P.C - undefined
Priyadarsini Jr.College
Similar Profiles
Rachel WingRachel Wing
Human Resources Director at Kappa Alpha Theta Santa Clara UniversityHuman Resources Director at Kappa Alpha Theta Santa Clara University
Jay PatilJay Patil
Graduate Intern at Santa Clara UniversityGraduate Intern at Santa Clara University
Lorcan R. CannonLorcan R. Cannon
Nationally Registered Emergency Medical Technician at Santa Clara University Cowell Health CenterNationally Registered Emergency Medical Technician at Santa Clara University Cowell Health Center
Tomas RonderosTomas Ronderos
Research Assistant – Dr. Michael Abbott at Santa Clara UniversityResearch Assistant – Dr. Michael Abbott at Santa Clara University
Gowthami Supriya ChilukuruGowthami Supriya Chilukuru
Salesforce Consultant / Business Analyst III at Intuitive SurgicalSalesforce Consultant / Business Analyst III at Intuitive Surgical