FERNANDO FUENTES
Greensboro,NC
Summary
CUSTOMER SERVICE SPECIALIST
SALES SUPPORT / CLIENT RELATIONS
Highly skilled in interpersonal skills and customer service. Strong organizational, analytical, problem-solving, and decision-making skills. Proven ability to work under pressure with attention to detail and meeting critical deadlines. Dedicated employee with the ability to work independently and within a team environment. Excellent written and verbal communication skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Valet Attendant
Hyatt Place Downtown Gainesville
Gainesville
02.2023 - 07.2024
- Provide excellent customer service to arriving and departing guests
- Explain procedures to ensure timely retrieval of vehicles upon checkout
- Help with the handling of luggage and assist guests to their rooms when necessary
- Safely park vehicles, ensuring that the vehicle is locked and no items are left in the vehicle
- Provide training to on-boarding valet attendants
- Excellent driving/parking skills.
Leasing Specialist
The Collier Companies
Gainesville, FL
01.2022 - 12.2022
- Lease apartment homes by creating relationships and showcasing the benefits of living in a TCC community
- Generated leads and set appointments by performing effective phone and email follow-ups
- Communicated clearly with fellow team members to provide an excellent customer experience
- Maintained accurate and detailed resident files
- Performed community and apartment tours for prospects and worked to resolve any and all questions and concerns
- Organized, handled, and explained Community policies and leasing agreements to prospective residents
- And handled all legal paperwork and procedures.
Courier Driver
FedEx
Gainesville, FL
01.2020 - 11.2021
- Execute and ensure timely delivery of packages to business and residential areas
- Adhere to safety standards and secure methods to load, prepare, inspect, and operate delivery vehicles to avoid damage to goods
- Verify the accuracy of inventory and shipping information
- Provide excellent customer service by answering questions and resolving complaints
- Adhere to strict policies and procedures
- Time management skills.
Driver
Uber
01.2017 - 01.2020
- Provide transportation for passengers in a safe and expedient manner
- Execute timely pickup and delivery of meals to satisfy clients
- Demonstrate customer service and people skills through conversation and honest feedback
- Always offer as much value to the customer as possible
- Remain aware of the environment while being attentive to the needs of every passenger.
Education
Associate of Arts - Telecommunications
University of Florida
Gainesville, FL05-2017
Skills
- Strong communication abilities
- Effective problem solving
- Guest flow management
- POS system operations
- Team Collaboration
- Multitasking and Organization
- Fluent in Spanish
- Guest Assistance
- Customer service excellence
- Physical Fitness
References
REFERENCES AVAILABLE UPON REQUEST
Reading
Avid reader of inspirational literature and biographies!
Timeline
Valet Attendant
Hyatt Place Downtown Gainesville
02.2023 - 07.2024
Leasing Specialist
The Collier Companies
01.2022 - 12.2022
Courier Driver
FedEx
01.2020 - 11.2021
Driver
Uber
01.2017 - 01.2020
Associate of Arts - Telecommunications
University of Florida
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