Overview
Work History
Education
Skills
Timeline
Generic

Nanette Brown

Kingman ,AZ

Overview

24
24
years of professional experience

Work History

Senior Claims Processor

AmeriBen/ Elevance Health
05.2012 - Current
  • Improved claim processing efficiency by streamlining workflows and implementing best practices.
  • Managed external vendor relationships, ensuring seamless coordination between parties involved in the claims process.
  • Monitored regulatory compliance within the department, adhering to all relevant state and federal guidelines.
  • Maintained detailed documentation for each processed claim, allowing for easy retrieval during audits or reviews.
  • Managed high-volume caseloads, ensuring timely and accurate completion of claims processing tasks.
  • Supported continuous improvement initiatives within the organization by suggesting innovative solutions to challenges faced in the claims process.
  • Developed training materials for staff development, leading to increased productivity and team cohesion.
  • Collaborated with cross-functional teams to improve overall claims management processes.
  • Implemented new policies and procedures to enhance the overall efficiency of the claims department.

Dental Lab Technician

New West Dental Ceramics
03.2010 - 09.2011
  • Reduced turnaround time for dental appliances through effective time management and organization skills.
  • Collaborated with dentists to create accurate and customized dental restorations for patients.
  • Maintained a clean and organized laboratory workspace to uphold safety regulations and promote productivity.
  • Completed detailed models of patients' mouths to create accurate devices.
  • Verified appliance conformance with specifications and accuracy of occlusion using micrometers, articulators, and other tools.

Vet Technician

Banfield Pet Hospital
06.2006 - 12.2009
  • Handled challenging animal behavior situations calmly and effectively to ensure safety for all involved parties.
  • Assisted in surgical procedures with proper preparation and sterilization techniques, ensuring a safe environment.
  • Contributed to team collaboration through effective communication and cooperation with colleagues.
  • Efficiently performed lab work, including blood draws, urinalysis, and fecal examinations for accurate diagnoses.
  • Maintained clean and sanitary conditions within the clinic by following strict sanitation protocols and guidelines.
  • Administered routine, post-operative and daily treatments to animals under direction and supervision of veterinarian.
  • Managed appointment scheduling effectively to accommodate urgent cases while maintaining daily workflow balance within the clinic setting.
  • Administered medications to animals in treatment and documented changes in condition.
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Improved patient care by providing compassionate assistance during exams, surgeries, and medical procedures.
  • Effectively communicated client concerns to veterinarians, resulting in more targeted treatment plans.

A-one Greeting Card Rep

A One Greeting Cards
05.2000 - 09.2004
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
  • Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
  • Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
  • Assisted in training new hires and offered ongoing support to help them reach their full potential.
  • Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
  • Communicated with clients and customers to gather, provide and share updated information on products and services.
  • Improved client retention rates by building strong relationships and offering personalized solutions to their needs.
  • Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.

Education

A.S Degree - Veterinarian Technician

My San Antonio College
Pomona, CA
07.2005

Certificate/ Diploma - Dental Front, And Chair Side Assisting

Bryman College
Rosemead, CA
08.1986

Diploma -

Glendora High School
Glendora, CA
05.1985

Skills

  • ICD-10 Coding Familiarity
  • CPT coding knowledge
  • Strong Communication Skills
  • HIPAA Compliance Understanding
  • Fraud Detection Capabilities
  • Critical thinking abilities
  • Training and mentoring
  • Analytical Problem Solving
  • Performance Metrics Monitoring
  • Medical billing knowledge
  • Claims Processing Expertise
  • Quality Assurance Practices
  • Claims Adjudication Experience
  • Insurance Regulations Proficiency
  • Claims review
  • Claims
  • Transactions reconciliation
  • Data entry proficiency
  • Accuracy and Precision
  • Medical terminology knowledge
  • Policy Interpretation
  • Regulatory Compliance
  • Customer Service
  • Technical aptitude
  • Teamwork and Collaboration
  • Critical Thinking
  • Organizing and Prioritizing Work
  • Attention to Detail
  • Active Listening
  • Decision-Making
  • Claims Processing
  • Microsoft Office

Timeline

Senior Claims Processor

AmeriBen/ Elevance Health
05.2012 - Current

Dental Lab Technician

New West Dental Ceramics
03.2010 - 09.2011

Vet Technician

Banfield Pet Hospital
06.2006 - 12.2009

A-one Greeting Card Rep

A One Greeting Cards
05.2000 - 09.2004

A.S Degree - Veterinarian Technician

My San Antonio College

Certificate/ Diploma - Dental Front, And Chair Side Assisting

Bryman College

Diploma -

Glendora High School

Similar Profiles

CREATE PROFILE
Nanette Brown