Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nanishka Robles Arocho

Woodbridge,VA

Summary

Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.

Overview

2
2
years of professional experience

Work History

Retail Sales Associate

Hot Topic
Woodbridge, VA
11.2024 - Current
  • Assisted customers with finding the right product for their needs.
  • Kept informed about new products arriving at the store on a regular basis.
  • Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
  • Bagged or packaged purchases and wrapped gifts.
  • Provided product information and answered customer questions.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.

Customer Service Representative

Chick-fil-A
Woodbridge, VA
10.2023 - 10.2024
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Mentored junior team members and managed employee relationships.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Developed positive relationships with customers through friendly interactions.
  • Maintained a high level of professionalism when dealing with difficult customers.

Customer Service Manager

Papa John's Pizza
Woodbridge, VA
06.2023 - 10.2023
  • Assisted in developing an effective system for tracking client requests from initial contact through resolution.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Explained benefits, features, and recommendations to maximize client retention.
  • Led team engagement to assist cross-functional departments and achieve goals.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.

Sales Associate

Five Below
Woodbridge, VA
04.2023 - 06.2023
  • Organized stockroom shelves according to size, color or style.
  • Developed trusting relationships with customers by making personal connections.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Answered store and merchandise questions and led customers to wanted items.
  • Restocked shelves as needed to ensure sufficient inventory levels.

Education

High School Diploma -

Freedom High School
Woodbridge, VA
06-2023

Some College (No Degree) - Criminal Justice

Northern Virginia Community College
Woodbridge

Skills

  • Stocking and receiving
  • FLUENT IN SPANISH
  • Order processing
  • Customer follow-up
  • Cash handling
  • Inventory audits
  • Cash register operation
  • Price tagging
  • Cash drawer balancing
  • Self-checkout assistance
  • Store maintenance
  • Positive and professional
  • Friendly and outgoing
  • Product knowledge
  • Customer service
  • Teamwork and collaboration
  • Shelf stocking
  • Teamwork
  • Money handling
  • Calm demeanor

Languages

Spanish
Native/ Bilingual

Timeline

Retail Sales Associate

Hot Topic
11.2024 - Current

Customer Service Representative

Chick-fil-A
10.2023 - 10.2024

Customer Service Manager

Papa John's Pizza
06.2023 - 10.2023

Sales Associate

Five Below
04.2023 - 06.2023

High School Diploma -

Freedom High School

Some College (No Degree) - Criminal Justice

Northern Virginia Community College
Nanishka Robles Arocho