Nanjellie Ruan
Phoenix,AZ
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Skilled Scheduler familiar with compliance and documentation requirements. Hardworking professional with an organized approach.
Overview
10
10
years of professional experience
Work History
Orthopedic Scheduler
Phoenix Childrens Hospital
Phoenix, AZ
12.2022 - Current
- Scheduled and confirmed appointments.
- Entered information into system to update status reports.
- Planned and delegated work to meet project and production goals.
- Answered telephones and directed calls to appropriate staff members.
- Called no shows and cancellations to reschedule.
- Provided exceptional customer service through effective telephone communication and follow-ups.
- Made phone calls and sent emails to establish leads.
- Balanced customer schedules, employee availability and maximum load levels while scheduling appointments.
- Provided information regarding services and policies.
- Distributed to team members to support open communication and quality customer service.
Receptionist/Scheduler
Phoenix Pediatric Dental
Phoenix, AZ
09.2019 - 12.2022
- Manages department schedule by maintaining calendars for department personnel and arranging meetings, conferences, teleconferences, and travel
- Completes requests by greeting customers, in person or on the telephone, and answering or referring inquiries
- Maintains customer confidence and protects operations by keeping information confidential
- Keeps equipment operational by following manufacturer instructions and established procedures
- Secures information by completing database backups
- Provides historical reference by utilizing filing and retrieval systems
- Contributes to team effort by accomplishing related results as needed.
Dental Assistant/ Front Desk
North Phoenix Pediatric
Phoenix, AZ
04.2016 - 09.2019
- Prepared rooms for patient treatment
- Gathered patient data, including health histories and records from prior visits for the dentist to view
- Warmly greeted patients and helped them fill out intake and consent forms
- Measured and recorded vital statistics like patients' blood pressure, temperature, and pulse
- Took patient X-rays and intra-oral photos and put them on the viewer light box so that the dentist could assess them
- Developed policies, workflows, and best practices for dental hygienists
- Administered appropriate amounts of topical and local anesthetics and nitrous oxide
- Successfully assisted the dentist by performing four-handed dentistry and other chair-side duties
- Successfully completed OSHA, ADA and HIPAA compliance trainings.
Dental Assistant/front Desk Externship
Alba Family Dentistry
Phoenix, AZ
01.2016 - 04.2016
- Frequently diagnosed conditions of the hard and soft tissues of the teeth, jaws and supporting structures
- Provided compassionate care and ensured patient comfort through exceptional clinical skills, calm and gentle approach, and positive rapport development.
- Developed policies, workflows, and best practices for dental hygienists.
- Assisted with or instituted emergency procedures for sudden adverse developments during treatments.
- Instructed patients on dental hygiene practices such as proper tooth-brushing and flossing techniques
- Competently exposed, developed and mounted dental x-rays (both intraoral and extraoral)
- Successfully completed OSHA, ADA and HIPAA compliance trainings
Teacher Assistant
Teach N Tots
Phoenix, AZ
07.2014 - 04.2016
- Modified the general education curriculum for special-needs students based on various instructional techniques and technologies
- Developed and taught lessons on relevant children's books, poems, movies and themes to promote student interest
- Created new lesson plans based on course objectives.
Education
Dental Assistant Certificate -
Brookline College
05.2015
High School Diploma -
Washington High School
05.2014
Skills
- Organization Skills
- Customer Service
- Telephone Skills
- Sunrise passport system
- Bilingual
- Front Office
- Dentrix
- Dental Receptionist
- HIPAA
- Medical Scheduling
- Computer Skills
- Data Entry
- Spanish - Fluent
- Production Scheduling
- Patient Registration
- Teamwork and Collaboration
Timeline
Orthopedic Scheduler
Phoenix Childrens Hospital
12.2022 - Current
Receptionist/Scheduler
Phoenix Pediatric Dental
09.2019 - 12.2022
Dental Assistant/ Front Desk
North Phoenix Pediatric
04.2016 - 09.2019
Dental Assistant/front Desk Externship
Alba Family Dentistry
01.2016 - 04.2016
Teacher Assistant
Teach N Tots
07.2014 - 04.2016
Dental Assistant Certificate -
Brookline College
High School Diploma -
Washington High School
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