Danielle Catala
Mount Vernon,NY
Summary
Customer Service and Office Support professional with more than 10 years’ experience. Possesses good interpersonal and organizational skills. Trained staff to use EMR software and specific healthcare software. Personal goal is to contribute to the success of the organization.
Overview
2027
2027
years of professional experience
Work History
Orthopedic Surgical Scheduler Coordinator
Montefiore Medical Group
Elmsford, NY
2024 - Current
- Scheduled surgical procedures, optimizing physician availability and patient flow.
- Coordinated with multidisciplinary teams to ensure efficient patient care and communication.
- Managed electronic health records for accuracy in scheduling and documentation.
- Assisted patients with appointment inquiries, enhancing overall satisfaction and accessibility.
- Developed workflows that improved scheduling efficiency and reduced wait times.
- Trained new staff on scheduling protocols and system navigation for seamless operations.
- Collaborated with insurance providers to obtain necessary authorizations for scheduled surgeries, minimizing delays or cancellations due to coverage issues.
Surgical Coordinator
Palisades vein center and Med Spa
Spring Valley, NY
01.2023 - 2024
- Answer phone calls make appointments for consultations
- Schedule surgery
- Verify healthcare insurance
- Always keep doctors and staff informed about schedule for surgery
- File fax scan documents
- Set up transportation for patients
Call Center
Spine Options Pain Management
Harrison, NY
01.2022 - 01.2023
- Answered approximately 200 incoming patient calls
- Scheduled appointments for surgery
- Verify healthcare insurance
- Called pharmacies to verify medical prescriptions
- Reviewed forms for Workman Compensation Insurance
- Filed and faxed information
- Contacted Doctor and Nurse Practitioners for emergencies and to reschedule appointments
Front Desk
West Med
Greenwich, CT
01.2019 - 01.2022
- Assisted in the training and developing of new employees
- Successfully operated a multi-line telephone system
- Promptly answered phone calls and triaged them to proper departments
- Liaison to multiple departments: Radiology, Pediatrics, Urgent Care, OB/GYN and ENT
Front Desk/Health Insurance Processing
Professional Physical Therapy
Mamaroneck, NY
01.2014 - 01.2018
- Welcomed patients, families, and visitors in a quick, yet courteous manner
- Provided excellent customer service and resolve issues
- Maintained appointment schedule of up to eight therapists
- Oversaw clerical support functions such as typing, correspondence, photocopying, scanned and faxed documents
Customer Service Call Specialist
Chrysler, Jeep Dodge
Yonkers, NY
01.2009 - 01.2013
- Received inbound calls as well followed up on email leads of potential clients
- Followed up with clients about their purchase to ensure client satisfaction throughout the purchase
- Scheduled sales and service appointments
- Followed up with existing and potential customers to generate leads and close sales
Unit Patient Care Assistant
Hospital for Special Surgery
Manhattan, NY
01.2007 - 01.2009
- Prepared patients for surgery
- During Orthopedic surgery carried out surgical team directions
- Transported patients
Education
Associate of Applied Science - Natural Science
Westchester Community College
01.2007
Skills
- HIPAA compliance
- Strong organization
- Office administration
- Patient scheduling
- Insurance verification
- Follow-up skills
- Calendar management
- Surgical procedures
- Medical coding
- Procedure authorization
- Following up with patients
- Facility coordinating
- Maintaining confidentiality
- Obtaining authorizations
- Patient coordination
- Educating patients
- Verifying insurance
- Checking in patients
- Updating charts
- Schedule coordination
Timeline
Surgical Coordinator
Palisades vein center and Med Spa
01.2023 - 2024
Call Center
Spine Options Pain Management
01.2022 - 01.2023
Front Desk
West Med
01.2019 - 01.2022
Front Desk/Health Insurance Processing
Professional Physical Therapy
01.2014 - 01.2018
Customer Service Call Specialist
Chrysler, Jeep Dodge
01.2009 - 01.2013
Unit Patient Care Assistant
Hospital for Special Surgery
01.2007 - 01.2009
Associate of Applied Science - Natural Science
Westchester Community College
Orthopedic Surgical Scheduler Coordinator
Montefiore Medical Group
2024 - Current