Summary
Overview
Work History
Education
Skills
Alternateemail
Timeline
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Nansi Roukoz

Spring,TX

Summary

Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.

Overview

14
14
years of professional experience

Work History

FLIGHT ATTENDANT

UNITED AIRLINES
06.2015 - Current
  • Conducting pre-flight safety checks and ensuring the plane is clean
  • Demonstrating safety and emergency measures, such as the use of oxygen masks, seat belts, and exit doors
  • Offering information and support to ensure the safety and comfort of passengers
  • Welcoming passengers, verifying their tickets, and directing them to their seats
  • Making and serving beverages and food to passengers
  • Responding to passengers' questions about flights, travel routes, and arrival times
  • Attending pre-flight briefings and studying all the details of the flight
  • Leading passengers in case of emergency and giving first aid to passengers if necessary
  • Offering support to passengers with special needs, including children, disabled persons, and elderly individuals
  • Preparing analytic reports concerning flight issues.
  • Excellent communication skills, both verbal and written.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

WAITRESS

The Diner restaurant
05.2014 - 06.2015
  • Worked in an extremely fast-paced, high-volume environment
  • Ensure that all guests receive exceptional service
  • Trained new staff members
  • Handle customer’s complaints, ensuring 100% guest satisfaction.

WAITRESS AND HOSTESS

Patsy pizzeria
07.2013 - 10.2014
  • Guided guests through menus while demonstrating thorough knowledge of the food, beverage, and ingredients
  • Provided friendly and attentive service
  • Resolved guest complaints quickly and efficiently
  • Assisted co-workers whenever possible.

WAITRESS

Mijana lounge and restaurant
12.2010 - 06.2013
  • Consistently provided professional, friendly, and engaging service
  • Assertively upsold alcoholic beverages, appetizers, and desserts
  • Assisted in cashing and point of sale (POS) system procedures during busy hours
  • Maintained high standards of cleanliness and sanitation.

Education

Education, foreign languages -

Queens Borough Collage
01.2015

Flight Attendant Program 40 Hours
08.2012

Bachelor of Arts - Media And Communication

Beirut Arab University
Alexandria, Egypt
06.2008

Skills

  • Committed team player
  • Great customer service
  • High energy
  • Flexible schedule capability
  • Quick problem solver
  • CPR certification
  • Language skills (English – Arabic)
  • Computer proficient
  • FAA Regulations
  • Emergency Care
  • Preflight briefings
  • Passenger safety management

Alternateemail

nansiroukoz@gmail.com

Timeline

FLIGHT ATTENDANT

UNITED AIRLINES
06.2015 - Current

WAITRESS

The Diner restaurant
05.2014 - 06.2015

WAITRESS AND HOSTESS

Patsy pizzeria
07.2013 - 10.2014

WAITRESS

Mijana lounge and restaurant
12.2010 - 06.2013

Education, foreign languages -

Queens Borough Collage

Flight Attendant Program 40 Hours

Bachelor of Arts - Media And Communication

Beirut Arab University

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Nansi Roukoz