Nantha Bilbao
El Paso,TX
Summary
Resourceful professional with expertise in management, customer service, and social media content moderation. Excels in fostering collaboration among diverse teams, navigating challenging situations, and adhering to policies. Proven experience in leading teams, resolving issues, and enhancing customer satisfaction. Currently pursuing an Associate Degree at El Paso Community College, ready to leverage strong communication and leadership skills.
Overview
2
2
Languages
5
5
years of professional experience
Work History
McDonald's Manager
McDonald's
El Paso
06.2022 - 05.2026
- Provided excellent customer service by ensuring customers received accurate orders and addressing questions, concerns, and needs in a professional and respectful manner.
- Supervised employees to maintain organized, productive, and positive work environment, fostering teamwork and efficiency.
- Trained and supported employees while helping ensure company policies and procedures were followed.
- Resolved customer concerns and difficult situations calmly, achieving satisfactory solutions and enhancing customer experience.
- Communicated clearly with employees, customers, and management to ensure smooth daily operations and effective collaboration.
- Maintained a clean, safe, and organized restaurant environment.
- Assisted with inventory management and monitored supplies to ensure the restaurant had the necessary materials and products.
- Demonstrated leadership, responsibility, teamwork, and the ability to remain calm in a fast-paced environment.
Social Media Content Moderator
Teleperformance
El Paso, Tx
09.2021 - 05.2022
- Reviewed and moderated social media content according to established policies, guidelines, and procedures.
- Evaluated content carefully and made appropriate decisions based on company standards.
- Demonstrated strong written communication and the ability to understand and apply detailed guidelines consistently.
- Maintained confidentiality and professionalism when handling user-generated content.
- Handled sensitive and challenging situations while maintaining professionalism and attention to detail.
- Worked independently while meeting productivity, accuracy, and quality expectations.
Education
Clint Early College Academy
El Paso, TxAssociate of Arts -
El Paso Community College
El Paso, TXSkills
- Leadership
- Communication
- Conflict Resolution
- Problem Solving
- Decision Making
- Teamwork
- Adaptability
- Time Management
- Organization
- Attention to Detail
- Professionalism
- Working Under Pressure
- Patience
- Classroom management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
McDonald's Manager
McDonald's
06.2022 - 05.2026
Social Media Content Moderator
Teleperformance
09.2021 - 05.2022
Associate of Arts -
El Paso Community College
Clint Early College Academy