Nany Martinez
Abilene
Summary
Results-driven professional with expertise in customer engagement and problem-solving. Proven ability to enhance client satisfaction and retention through effective communication and relationship building.
Detail-oriented Assistant Account Manager experienced in managing client accounts and delivering exceptional service. Skilled in fostering relationships, resolving inquiries promptly, and collaborating with teams to meet customer needs and improve satisfaction.
Dynamic professional with strong leadership and communication skills in account management and financial services. Committed to driving client success by leveraging problem-solving abilities and attention to detail to deliver tailored solutions.
Overview
12
12
years of professional experience
Work History
Asst Account Manager
RNR Tire Express
Abilene, TX
06.2025 - Current
- Assisted in managing client accounts, ensuring timely communication and service delivery.
- Supported account managers in preparing reports and presentations for client meetings.
- Collaborated with sales team to identify customer needs and recommend appropriate solutions.
- Maintained accurate account records using CRM software for effective tracking and follow-up.
- Resolved customer inquiries promptly, enhancing client satisfaction and retention rates.
- Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
- Built client relationships by acting as liaison between customer service and sales teams.
- Anticipated clients' needs by staying in touch on regular basis.
TAX AND LOAN OFFICER
World Finance
Abilene, TX
05.2014 - 10.2024
- Evaluated client financial profiles to determine loan eligibility and risk factors.
- Facilitated loan applications, ensuring compliance with regulatory requirements and company policies.
- Developed tailored financing solutions to meet diverse customer needs and improve satisfaction.
- Mentored junior loan officers on best practices for customer engagement and underwriting processes.
- Analyzed market trends to adjust lending strategies, maximizing competitive advantage in local markets.
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Submitted loan applications to underwriter for verification and recommendations.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Cultivated lasting relationships with satisfied clients that led to repeat business as well as referrals from friends or family members.
- Assisted customers with completing loan applications and other paperwork.
Education
High School Diploma -
COOPER
Abilene, TX07-2015
Skills
- Accounts receivable
- Microsoft Excel
- Accounts payable
- Invoice processing
- Cash flow management
- Tax preparation
- Business development
- Expense tracking
- Credit control
- Powerful negotiator
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Customer satisfaction
- Team leadership
- Effective communication
- Cash handling
- Customer engagement
- Relationship building
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Asst Account Manager
RNR Tire Express
06.2025 - Current
TAX AND LOAN OFFICER
World Finance
05.2014 - 10.2024
High School Diploma -
COOPER