Nanyeli Balbuena M
Waterbury,CT
Summary
Organized professional with expertise in computer operations, Microsoft Excel, and office management. Skilled in data management, spreadsheet creation, and report generation, ensuring accuracy in invoicing tasks. Bilingual in English and Spanish, delivering outstanding customer service. Experienced in coordinating office operations and troubleshooting technical issues to enhance workflow efficiency.
Overview
1
1
Certification
2026
2026
years of professional experience
Work History
Retail Operations Specialist
NEJ
Beacon Falls, Connecticut
2025 - 2026
- Presented product samples to clients, emphasizing key features to drive sales.
- Managed product information entry into system for accurate inventory tracking and management.
- Supported maintenance of merchandise displays to enhance customer engagement and align with client preferences.
- Monitored stock levels and analyzed product performance to provide actionable insights.
Retail Customer Support Specialist
Macy's
Farmington, CT
04.2024 - 09.2025
- Provided exceptional customer service by assisting with inquiries, returns, and exchanges.
- Resolved issues proactively to maintain a positive shopping experience.
- Promoted products and loyalty programs, increasing customer engagement and satisfaction.
- Accurately processed transactions and handled the register efficiently.
- Maintained store cleanliness and organization, creating a welcoming atmosphere for customers.
- Collaborated with team to meet and exceed store goals, fostering a supportive work environment.
Education
High School Diploma -
Wilby High School
CT01-2019
Skills
- Excel reporting
- Invoicing & Billing
- Customer Service Excellence
- Office & Workflow Coordination
- Time management
- Detail-Oriented
- Highly Organized
- Tech-Savvy
- Problem Solving & Troubleshooting
- Team collaboration
- Adaptable & Self-Motivated
- Strong Communication Skills
- Bilingual (English/Spanish)
- Remote Work Proficiency
Certification
- Commissioned Notary Public
- High School Graduate
- In the process of obtaining a Real Estate License
Timeline
Retail Customer Support Specialist
Macy's
04.2024 - 09.2025
Retail Operations Specialist
NEJ
2025 - 2026
High School Diploma -
Wilby High School