Naola Greaves
Linden,NJ
Summary
Hard-working professional seeking junior accounts receivable role in Dallas-Fort Worth. Offers over 10 years’ experience in accounting-support, office-administration, and customer service. Initiative-taker who thrives in fast-paced settings. Creative and innovative worker who balances multiple tasks with hands-on approach.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Lorco Petroleum Services
09.2025 - Current
- Facilitates billing processes by entering batches of receipts totaling over $20,000 into CRM for invoice records
- Collects customer credit card and payment information for accounting in a secure manner, ensuring company receives prompt payment for services provided
- Oversees all daily mileage reports for 25+ dispatched vehicles across company's three facilities and maintains physical and digital records
- Handles escalated calls efficiently, finding satisfactory resolutions for both customers and company alike
- Develops strong product knowledge to provide informed recommendations based on individual customer needs
Independent Contractor
Media Industry
08.2022 - 05.2025
- Handled vendors and suppliers and continually stayed within budget when purchasing production supplies totaling over $1000 per project
- Used critical thinking to troubleshoot technical issues in high-pressure environments with stakeholders like Producers, actors and Directors
- Learned and adapted quickly to new hardware and software technologies and consistently attended workshops to keep up with industry trends and changes
Sales Development Representative
Yello (WayUp)
03.2021 - 08.2022
- Conducted outreach to potential clients through cold calling and email campaigns
- Brought in over $500,000+ of new business during tenure and consistently led SDR team with most booked sales meetings
- Established relationships with prospects and customers to promote product understanding and drive sales growth
- Utilized Salesforce and other sales tools to manage sensitive client information and update existing and new client profiles
College Administrative Assistant
Brooklyn College, City University of New York
01.2018 - 01.2019
- Managed 4+ calendars and email accounts for all inbound and outbound department activities, daily
- Directly supported Department Chairperson, Program Coordinator, and senior Administrative Assistant with all ad hoc tasks i.e., photocopying pages for coursework and helping organize team-building events
- Completed recurring tasks including submission of expense reports into CUNY accounting system
Production Assistant
CBS' 'The Talk'
01.2023 - 01.2024
- Made impromptu purchases for office-team needs while adhering to strict and lean budgets/restrictions
- Handled printing and distribution of key materials for stage managers and Producers’ daily morning meetings
- Supported office restocking by helping arrange orders from Staples, Costco, and other office supply vendors
- Interfaced with maintenance and cleaning personnel to maintain office equipment and space upkeep
- Boosted overall team morale through proactive problem-solving and open communication practices
- Supported on-time project completion by effectively prioritizing tasks and managing workflow
Interim Office Manager
Sim Post International
01.2018 - 2018
- Addressed all office concerns i.e. building entry system issues, mail distribution, and delivery coordination swiftly
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects
- Hosted and organized lunch gatherings for office employees and management during out-of-town visits from team members
Education
Bachelor of Arts - Film Production
Brooklyn College
Brooklyn, NY09.2019
Skills
- Customer Relations, Active Listening, Communication, Organization, Critical-Thinking, Collaboration, Leadership, and Conflict Resolution
- Billing, Invoicing, Project Planning, Online Marketing, Email Marketing, Networking, Sales Operations, Data Entry, and Scheduling/Calendaring
- Microsoft Office (Word, PowerPoint, Excel, Outlook) and Google Workspace (Docs, Sheets, Gmail)
- Salesforce, Sage, Adobe Creative Cloud, Zoom/Video Conferencing, Slack, Mac/PC applications
Timeline
Customer Service Representative
Lorco Petroleum Services
09.2025 - Current
Production Assistant
CBS' 'The Talk'
01.2023 - 01.2024
Independent Contractor
Media Industry
08.2022 - 05.2025
Sales Development Representative
Yello (WayUp)
03.2021 - 08.2022
College Administrative Assistant
Brooklyn College, City University of New York
01.2018 - 01.2019
Interim Office Manager
Sim Post International
01.2018 - 2018
Bachelor of Arts - Film Production
Brooklyn College