Naoma Davis
Wewoka,OK
Summary
Dynamic professional with over 20 years of experience in client services and operations management. As the Owner of a cleaning service, I enhanced customer retention through strong relationship-building and attention to detail. Proven ability to deliver quality service and support, ensuring client satisfaction across generations. Skilled in decision-making and schedule management.
Overview
2027
2027
years of professional experience
Work History
Owner/cleaning Service
Self-employeed
Wewoka, OK
01.2008 - Current
- Developed business strategies to enhance customer engagement.
- Managed day-to-day operations, ensuring efficient workflow and quality service delivery.
- Established strong relationships to negotiate favorable terms resulting in over 20 years service with some clients.
- Assisted with daily household cleaning tasks and resolved minor issues. Supported planning for holidays and parties. Aided in selecting and purchasing home decor products.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently in a timely manner.
- Increased customer satisfaction to the degree I work for 4 generations of the same family.
- Consulted with customers to assess needs and propose optimal solutions.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
Personal Care Nursing Assistant
Ima Jean Phillips
Holdenville, OK
2018 - 2022
- Coordinated daily living activities for patients to promote comfort and well-being.
- Administered medicine in alignment with prescribed care plans.
- Provided companionship and emotional support to uplift patient morale.
- Facilitated patient comfort by delivering personalized care and attentive support during daily activities.
- Performed light housekeeping tasks to ensure cleanliness and safety in patients household.
- Cultivated effective communication with patients' families to address progress concerns and identify support needs. Provided meals for family to come visit and socialize with patient.
- Facilitated patient hygiene by providing comprehensive assistance with bathing, grooming, and dressing tasks.
- Adapted to challenges in caregiving environments by responding calmly and efficiently under pressure. Provided continuous care to support patient well-being. Worked seven days on followed by seven days off. Often times I would work over 12 consecutive days if other caregivers could not work.
- Managed transportation and scheduling for medical appointments, ensuring timely arrivals and precise documentation for each visit.
- Oversaw comprehensive care management for clients with respiratory failure, diabetes, Parkinson's disease.
- Verified and maintained accuracy of patient records to facilitate effective communication among care team members.
- Executed time management strategies to prioritize workload and enhance care quality.
Education
High School Diploma -
New Lima
Wewoka, OKSkills
Client services
Cost reduction
Attention to detail
Customer service
Decision-making
Teamwork and collaboration
Schedule management
Customer retention
Employee relations
Customer relations
Staff management
Timeline
Owner/cleaning Service
Self-employeed
01.2008 - Current
Personal Care Nursing Assistant
Ima Jean Phillips
2018 - 2022
High School Diploma -
New Lima