Naomi Angeles
Norfolk,VA
Summary
Dynamic professional with a proven track record at Party City, excelling in customer support management and team mentoring. Known for implementing effective plan-o-gram strategies while fostering strong client relationships as a Direct Support Professional. Committed to workplace safety and enhancing customer satisfaction through proactive problem-solving and exceptional service.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Team Lead
Party City
04.2009 - 03.2025
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Highly responsive to customers' needs and always looking to find a solution to customer inquiries. Supported customers with complaints and solutions that would assist with their needs.
- Supported with counting registers and doing deposits. Laid out plan-o-grams and accepting/distributing freight.
Direct Support Professional Caregiver
Versability Resources
04.2016 - 06.2024
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with teaching meal preparation, and medication reminders/administering.
- Engaged patients in meaningful conversation, socialization, and activity out in the community.
Education
No Degree - Certified Coding And Billing
Virginia Career Institute
VA09-2008
Skills
- Customer support management
- Mentoring team members
- Register maintenance and deposits
- Implement plan-o-gram strategies
- Workplace safety
Certification
- Versability Training - [04/2016-06-2024]
- First aid
- CPR/AED
- nonviolent crisis/intervention training
- person centered planning
- certified direct support professional
Timeline
Direct Support Professional Caregiver
Versability Resources
04.2016 - 06.2024
Team Lead
Party City
04.2009 - 03.2025
No Degree - Certified Coding And Billing
Virginia Career Institute
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