Naomi Arigullin
Little Elm,TX
Summary
Experienced manager and leader with expertise in team building and driving process improvement. Demonstrates exceptional composure and adaptability in high-pressure situations. Utilizes extensive industry knowledge to provide valuable insights on emerging trends and opportunities for business growth. Successfully contributed to the growth of the store while also establishing a thriving small business through meticulous attention to detail and effective marketing strategies.
Overview
7
7
years of professional experience
Work History
Small Business Owner
Myself
04.2022 - Current
- Supported clients during extended travel by providing consistent updates, photos, and videos of their pets'' activities and wellbeing.
- Administered medications as needed to maintain optimum health of pets, following owner instructions with precision.
- Offered additional services such as basic grooming and bathing upon request from clients, adding value to the overall experience.
- Conducted thorough pre-sitting consultations with new clients to establish trust and gather important information about the pet''s unique requirements.
- Increased repeat business through exceptional customer service and creating a trusting environment for both owners and their pets.
- Expanded client base through word-of-mouth referrals due to outstanding pet care services provided consistently over time.
Pet Boarding/Care
General Manager
Smoothie King
04.2020 - 04.2022
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Built and maintained loyal, long-term customer relationships through effective management.
- Designed sales and service strategies to improve revenue and retention.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Strengthened product branding initiatives and maximized outreach by overseeing acquisitions, events and business development.
- Tracked monthly sales to generate reports for business development planning.
- Built skills such as payroll, inventory counting, inventory order placing, scheduling, overall computer skills, interviewing, hiring, and training.
Shift Manager
Smoothie King
02.2018 - 04.2020
- Upheld company standards and compliance requirements for operations and cleanliness.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Enhanced operations and boosted productivity through employee training.
- Handled customer complaints, questions and inquiries.
- Managed cash positions and made bank deposits.
- Counted out cash drawers at end of each shift and logged profits into computer system.
- Answered customer inquiries in regard to nutritional information and menu offerings.
Education
Associate of Science - Psychology
Collin County Community College District
Plano, TXSkills
- Proactive Self-Starter
- Staff Development
- Policy/Program development
- Detail-Oriented Approach
- Customer Experience Management
- Leadership and Team Building
- Payroll Management
- Inventory Management
Timeline
Small Business Owner
Myself
04.2022 - Current
General Manager
Smoothie King
04.2020 - 04.2022
Shift Manager
Smoothie King
02.2018 - 04.2020
Associate of Science - Psychology
Collin County Community College District
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