ASHLEY D. VANCE
Buckeye,Az
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
22
22
years of professional experience
Work History
Business Owner/Operator
Hearthwick Candle Co.
BUCKEYE, AZ
05.2016 - Current
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
- Monitored staff performance, providing final-say assessment over inquiries.
- Served as principal stakeholder over organization's complete operations.
- Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Capitalized on social media platforms to increase market awareness and recruit sales agents.
- Learned and remained updated on statutory requirements and regulations.
- Enhanced product awareness by taking pictures of new and available product offerings and posting to company's website and media accounts.
- Used print strategies such as newspaper ads, business catalogs and marketing brochures to bring in and capture new customer business.
- Created and monitored promotional approaches to increase sales and profit levels.
- Maintained updated knowledge of regulatory changes to adjust business operations accordingly.
- Provided financial management through preparation of bank deposits and settlement of sales, returns and transaction reports.
- Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Consulted with customers to assess needs and propose optimal solutions.
Stay at Home Mother
Self-employeed
BUCKEYE, AZ
09.2008 - Current
- Oversaw day-to-day activities of children.
- Determined needed and relevant interventions based on each childs cognitive abilities and current needs.
- Managed routine life activities such as food budgeting and rental payments.
- Maintained energy and enthusiasm in fast-paced environment.
FE Collector 1
CITI FINANCIAL
CHANDLER, AZ
11.2007 - 07.2008
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Achieved performance goals on consistent basis.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Maintained high volume of calls and met demands of busy and productive group.
- Documented changes in accounts and on credit reports.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
- Received "Top 20" award for accounts in good standing
Executive Assistant
JOHN ROBERT POWERS MODELING AND ACTING ACADEMY
SCOTTSDALE, AZ
08.2005 - 10.2007
- Organized and coordinated conferences and monthly meetings.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Screened 100+ calls and emails and initiated actions to respond or direct messages for managers.
- Transcribed minutes of meetings and executed meetings and events for company to support sales, business development and senior management teams.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Handled incoming and outgoing mail, email and faxes.
- Volunteered to help with special projects of varying degrees of complexity.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
Education
Associate of Science - Nursing/Business Management
Maricopa Community Colleges - Glendale Community College
Glendale, AZHigh School Diploma -
Centennial High School
Glendale, Az05.2005
Skills
- Focus and Follow-Through
- Problem Anticipation and Resolution
- Sales Tracking
- Direct Sales
- Understanding Customer Needs
- Responding to Difficult Customers
- Verbal and Written Communication
- Multitasking and Prioritization
- Proficiency in Microsoft Office and G Suite
- Proactive Self-Starter
Accomplishments
Featured in Phoenix Entrepreneurs Magazine, May 2021 - Arizona's Top 25 Mompreneur edition.
Timeline
Business Owner/Operator
Hearthwick Candle Co.
05.2016 - Current
Stay at Home Mother
Self-employeed
09.2008 - Current
FE Collector 1
CITI FINANCIAL
11.2007 - 07.2008
Executive Assistant
JOHN ROBERT POWERS MODELING AND ACTING ACADEMY
08.2005 - 10.2007
Associate of Science - Nursing/Business Management
Maricopa Community Colleges - Glendale Community College
High School Diploma -
Centennial High School