NAOMI CESPEDES

As a dedicated and customer-focused support specialist, I have more than 3 years of experience in managing busy, high-volume environments. I have completed internships at Kids City, Sephora, and in the real estate sector. I am skilled in handling various customer inquiries via phone, email, online chat, and social media. I take pride in providing personalized solutions while maintaining a high level of professionalism. My experience has helped me become adept at multitasking, critical thinking, and efficiently resolving issues to ensure high customer satisfaction. I am proficient in using Word, Excel, and web-based applications. I pay close attention to detail and excel in fast-paced environments that require adaptability and quick decision-making. These experiences have laid a strong foundation for my success in customer service roles.