Naomi Craig
Alhambra,CA
Summary
Driven by a goal-oriented mindset, I leveraged in-depth product knowledge and exceptional relationship management skills at Apple to enhance customer satisfaction and achieve top sales performer status. My experience as a Cosmetology Instructor at Citrus Community College showcases my ability to develop innovative educational strategies and mentor students for career success in the beauty industry. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Cosmetology Instructor
Citrus Community College
Glendora, CA
05.2022 - Current
- Developed engaging lesson plans that incorporated industry trends, resulting in a dynamic learning environment.
- Collaborated with fellow instructors to create innovative teaching strategies for improved student comprehension.
- Mentored aspiring cosmetologists to refine their skills and confidently pursue career opportunities in the field.
- Spearheaded salon management training courses, equipping students with essential business skills for future success in the industry.
Product Sales Specialist
Apple
Pasadena, CA
02.2023 - 08.2023
- Enhanced customer satisfaction through personalized product demonstrations and tailored recommendations.
- Provided exceptional after-sales support, resolving issues swiftly and maintaining positive client relationships.
- Managed a portfolio of high-value clients, ensuring their needs were met and promoting long-term loyalty.
- Conducted continuous analysis of sales data to identify areas of improvement and develop action plans accordingly.
- Achieved top sales performer status within the organization due to consistent dedication and drive for success.
- Increased repeat business through diligent relationship-building efforts with existing customers.
Cosmetology Instructor
Paul Mitchell
Pasadena, CA
09.2021 - 09.2022
- Ensured compliance with state regulations governing cosmetology instruction while maintaining a safe, clean learning environment at all times.
- Planned both theory and practical lessons for hundreds students.
- Regularly collaborated with colleagues to share best practices or identify areas for curriculum enhancement, ensuring a top-quality educational experience for students.
Brand Representative and Product Specialist
Bumble And Bumble -Estee Lauder Companies
Southern California
06.2016 - 03.2020
- Completed floorsets, filled floor, and educated staff and customers.
- Maintained up-to-date knowledge of industry trends, enabling informed recommendations to clients on product selection.
- Contributed to the development of engaging visual merchandising displays that showcased products effectively while attracting customer attention.
- Enhanced sales performance through effective communication of product features and benefits.
- Participated in regular sales meetings, contributing valuable insights for improving overall team performance.
- Organized and stocked merchandise to keep necessary levels for sales demand.
Education
Bachelor of Arts - Mass Communication
Cal State University of Los Angeles
Los Angeles05.2024
Associate of Arts - Communication And Behavioral Studies
Pasadena City College
Pasadena, CA05.2022
Licensed Certification - Cosmetology
Pasadena City College
Pasadena, CA01.2010
High School Diploma -
South Pasadena High School
South Pasadena, CA2008
Skills
- Professional ethics
- Performance Improvement
- Target Audience Identification
- Relationship Management
- Marketing techniques
- Continuing education
- Social Media Promotion
- Career advising
- Public speaking trained
- Customer Service
- Effective communicator
- Adaptable Personality
- Team Leadership Qualities
- Goal-oriented mindset
- Brand Awareness
- In-depth product knowledge
Timeline
Product Sales Specialist
Apple
02.2023 - 08.2023
Cosmetology Instructor
Citrus Community College
05.2022 - Current
Cosmetology Instructor
Paul Mitchell
09.2021 - 09.2022
Brand Representative and Product Specialist
Bumble And Bumble -Estee Lauder Companies
06.2016 - 03.2020
Bachelor of Arts - Mass Communication
Cal State University of Los Angeles
Associate of Arts - Communication And Behavioral Studies
Pasadena City College
Licensed Certification - Cosmetology
Pasadena City College
High School Diploma -
South Pasadena High School