NAOMI DAVIS
Virginia Beach,VA
Summary
Passionate and performance-driven customer service professional with a proven ability to deliver exceptional support across insurance, retail, and call center environments. Skilled in problem-solving, multitasking, and building strong customer relationships that drive satisfaction and loyalty. Known for a positive attitude, team spirit, and a commitment to exceeding expectations.
Dedicated professional with extensive experience in customer service and sales. Strong skills in communication and time management have led to consistent achievement of sales goals and enhanced customer experiences.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Sales/Customer Service Representative
Allstate Insurance
Virginia Beach, VA
03.2025 - Current
- Assisted customers with policy inquiries and claims processing.
- Resolved customer complaints and provided effective solutions.
- Educated clients about insurance products and coverage options.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
Sales Agent
GEICO
Virginia Beach
04.2024 - 02.2025
- Sold tailored insurance policies to new and existing clients with customized coverage plans.
- Delivered expert customer service to address concerns, build rapport, and foster repeat business.
- Utilized insurance knowledge to meet sales goals and promote policyholder satisfaction
Call Center Representative
Great Eastern Resorts
Virginia Beach, VA
01.2004 - 04.2024
- Managed high volumes of guest inquiries and booking issues with efficiency and empathy
- Provided accurate resort information and promoted offers to encourage reservations
- Ensured consistent professionalism in interactions
Retail Sales Associate
Target
Virginia Beach, VA
01.2021 - 02.2023
- Enhanced customer experience by offering support, resolving issues, and maintaining floor organization
- Helped customers make informed decisions through detailed product knowledge.
- Contributed to a smooth retail flow by supporting inventory and visual merchandising efforts
Skills
- Licensed Insurance Specialist
- Conflict Resolution
- Problem Solving
- Phone Etiquette
- Communication
- Time Management
- Multitasking
- CRM
- Call Center Software
- Team Collaboration
- Sales Support
- Client Retention
Certification
Personal lines license, #1439400, Virginia Department of Insurance, www.sec.virginia.gov
Timeline
Sales/Customer Service Representative
Allstate Insurance
03.2025 - Current
Sales Agent
GEICO
04.2024 - 02.2025
Retail Sales Associate
Target
01.2021 - 02.2023
Call Center Representative
Great Eastern Resorts
01.2004 - 04.2024