Summary
Overview
Work History
Skills
Certification
Timeline
Generic

NAOMI DAVIS

Virginia Beach,VA

Summary

Passionate and performance-driven customer service professional with a proven ability to deliver exceptional support across insurance, retail, and call center environments. Skilled in problem-solving, multitasking, and building strong customer relationships that drive satisfaction and loyalty. Known for a positive attitude, team spirit, and a commitment to exceeding expectations.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Licensed Sales Professional

Allstate
05.2025 - Current
  • Demonstrated excellent negotiation skills when customizing insurance plans according to individual needs without compromising company margins.
  • Increased client satisfaction by providing prompt and accurate insurance policy information.
  • Developed strong relationships with clients, leading to increased referrals and repeat business.

MOAT Sales Agent

GEICO
04.2024 - 02.2025
  • Sold tailored insurance policies to new and existing clients with customized coverage plans.
  • Delivered expert customer service to address concerns, build rapport, and foster repeat business.
  • Utilized insurance knowledge to meet sales goals and promote policyholder satisfaction.

Call Center Representative

Great Eastern Resorts
01.2024 - 04.2024
  • Managed high volumes of guest inquiries and booking issues with efficiency and empathy.
  • Provided accurate resort information and promoted offers to encourage reservations.
  • Ensured consistent professionalism in interactions.

Retail Sales Associate

Target
01.2021 - 02.2023
  • Enhanced customer experience by offering support, resolving issues, and maintaining floor organization.
  • Helped customers make informed decisions through detailed product knowledge.
  • Contributed to a smooth retail flow by supporting inventory and visual merchandising efforts.

Skills

  • Licensed Insurance Specialist
  • Conflict Resolution & Problem Solving
  • Phone Etiquette & Communication
  • Time Management & Multitasking
  • CRM & Call Center Software
  • Team Collaboration
  • Sales Support & Client Retention

Certification

  • Personal lines license #1439400
  • Www.scc.virginia.gov

Timeline

Licensed Sales Professional

Allstate
05.2025 - Current

MOAT Sales Agent

GEICO
04.2024 - 02.2025

Call Center Representative

Great Eastern Resorts
01.2024 - 04.2024

Retail Sales Associate

Target
01.2021 - 02.2023

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NAOMI DAVIS