Summary
Overview
Work History
Education
Skills
Timeline
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Naomi Delbury

Lafayette

Summary

Dynamic leader with a proven track record at Andersen Farms, enhancing customer satisfaction and driving sales growth through expert staff training and innovative menu planning. Skilled in customer experience management and budgeting, adept at fostering positive environments and achieving notable market tracking success.

Overview

6
6
years of professional experience

Work History

Coffee Shop Manager

Andersen Farms
02.2024 - Current
  • Oversaw daily coffee shop operations according to company policies.
  • Delivered exceptional levels of customer service by expertly training and managing staff.
  • Taught staff how to avoid conflicts by anticipating customer needs.
  • Maintained up-to-date knowledge of industry trends, competitor activity, and coffee-related news to stay ahead of the curve.
  • Introduced new menu items based on market trends and customer feedback, driving sales growth.

Substitute Teacher

Sparta Board of Education
01.2023 - Current
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.

Wait Staff Member

Jefferson Diner
01.2019 - 03.2020
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
  • Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
  • Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
  • Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.

Education

Associates Of Criminal Justice - Criminal Justice

Sussex County Community College
Newton, NJ
05.2020

Skills

  • Barista skills
  • Staff training and development
  • Customer experience management
  • Scheduling and time management
  • Recruitment and hiring
  • Budgeting and financial management
  • Cost monitoring
  • Menu planning
  • Hiring and training employees
  • Market tracking
  • Customer engagement

Timeline

Coffee Shop Manager

Andersen Farms
02.2024 - Current

Substitute Teacher

Sparta Board of Education
01.2023 - Current

Wait Staff Member

Jefferson Diner
01.2019 - 03.2020

Associates Of Criminal Justice - Criminal Justice

Sussex County Community College

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Naomi Delbury