Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Naomi Francis

Toledo,OH

Summary

Highly organized with a solid background in Meteorology and a fresh graduate in Aircraft dispatcher seeking to leverage my strong organizational skills,keen attention to details and ability to work under pressure working in FedEx, excellent communication skills from working in Meijer to coordinate efficient aviation transportation and safety.

I committed to learning and growing in this field.

Overview

14
14
years of professional experience

Work History

Package Handler

FedEx
11.2021 - Current
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Collaborated with other package handlers to provide prompt and accurate delivery of orders.
  • Communicated with supervisors about delays or other issues with shipments.

Customer Service Cashier

Meijer
06.2019 - 09.2020
  • Utilized POS system to handle customer cash and credit card transactions.
  • Redeemed coupons to discount purchases.
  • Answered product questions using knowledge of sales and store promotions.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Met customer service goals and exceeded customer expectations.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Responded promptly to requests for assistance, spills and customer inquiries.

Intern

Nigerian Airspace Management Agency
10.2010 - 04.2011
  • Assisted in relaying NOTAMs to airline representative through SATCOM.
  • Assisted in flight planning
  • Served a crucial role in providing essential weather briefings, route information , flight information service providers contributing to safety in the sky.
  • Assisted in the flow of Aeronautical information necessary for safety, regulating and efficiency of air navigation.

Intern

Nigerian Meteorology Agency
10.2010 - 04.2011
  • Assisted in briefing of weather information to airline representatives, aircraft dispatchers before schedule flights.
  • Attended weather briefings in the briefing room, contributed my quotation, gathering the information and relayed to tje Aeronautical Information Service department (AIS) which i also worked in. These information are then been transmitted to the end users; the pilots and airline representatives.
  • Assisted in observing, analyzing weather reports by decoding METARs, TAFs, SPECIs etc.
  • Provided efficient and reliable Meteorological information thereby collecting, processing and disseminating to end users.

Education

Aircraft Dispatcher

Flamingo Air Ground School
Cincinnati, OH
10.2024

Bachelor Of Technology - Meteorology

Federal University of Technology Akure
Ondo State, Nigeria
09.2011

Skills

  • Ability to combine sharp verbal communication skills and keen attention to details
  • Maintain a calm demeanor under pressure
  • Make quick decisions and effectively prioritize tasks to keep everything running smoothly
  • Always a strong team player
  • Excellent customer service skills
  • Fast learner
  • Basic computer skills such as MSword, Excel and PowerPoint

Languages

English,
Native or Bilingual
Yoruba
Native or Bilingual

Timeline

Package Handler

FedEx
11.2021 - Current

Customer Service Cashier

Meijer
06.2019 - 09.2020

Intern

Nigerian Airspace Management Agency
10.2010 - 04.2011

Intern

Nigerian Meteorology Agency
10.2010 - 04.2011

Aircraft Dispatcher

Flamingo Air Ground School

Bachelor Of Technology - Meteorology

Federal University of Technology Akure

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Naomi Francis