Crisis Line Counselor & Boutique/Food Pantry Coordinator
STAND! For Families Free of Violence
10.2021 - Current
Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.
Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
Guided clients in developing skills and strategies for dealing with problems.
Utilized active listening skills and empathy to provide crisis intervention and resources to individuals in distress
Support Group Facilitator
Bay Area Parental Alienation Group
03.2019 - Current
Provided valuable resources for additional support, connecting members with relevant services and professionals when needed.
Tailored discussion topics and activities to the unique needs of each support group, ensuring relevancy and value for all participants.
Assisted in the recruitment of new members by promoting awareness of the support group within the community through outreach efforts such as presentations and social media posts.
Collaborated with fellow facilitators to ensure consistency in approach and methodology across all support groups.
Education
Master of Arts - Clinical Psychology
Pepperdine University
Malibu, CA
03-2026
Bachelor of Arts - English
University of California, Berkeley
Berkeley, CA
01-2000
Relevant work experience
911/ Police Dispatcher, 03/2000- 03/2001
Contra Costa County Sheriff's Office - Martinez, CA
Utilized active listening skills and empathy to provide crisis intervention and resources to individuals in distress (in high pressure situations)
Collected detailed, confidential information
Coordinating emergency services and collaborated with multiple agencies (multitasking )
Provided crisis intervention utilizing active listening skills and empathy and de-escalation techniques to individuals in distress
Managed high-stress situations,
Collaborated with emergency responders, demonstrating teamwork and communication s
documented
Camp Director, 01/1998- 09/1999
East Hills Community Church - Oakland, CA
Developed program curriculum to promote social skills and emotional well-being to foster a safe and supportive environment for children and adolescents ensuring a safe, inclusive and engaging environment for children and adolescents
Deveelped and implemented age-appropriate activities and prrams to promote physical, emotional, and social development
utlitzed conflict resolution techniques to promote positive behavior and in group setting
provided support to diversity
established strong relationships with campers, parents, and staff members. Providing regulate updates on camper progress and addressed concerns effectively.
Head Teacher, 01/1998- 09/1999
East Hills Day Care Center - Oakland, CA
Affiliations
Psi Chi Honor Society
American Psychological Association
California Association of Marriage and Family Therapists
Timeline
Crisis Line Counselor & Boutique/Food Pantry Coordinator