Naomi Gomez
Dallas,Texas
Summary
Product Support specialist with 4+ years of experience at providing exceptional customer service and technical support for tax software solutions, including Gosystem Tax RS, Ultratax, and ONESOURCE Income Tax. Skilled in troubleshooting complex tax-related issues for a diverse client base and proficient in CAAD/Design tools like AutoDesk. Demonstrates strong bilingual communication skills, effective time and money management, and a commitment to enhancing product knowledge and support capabilities.
Overview
4
4
years of professional experience
Work History
Product Support
Thompson Reuters
06.2020 - 04.2024
- Responsible For Providing The Client The Best Customer Experience through call/email/chat Troubleshoot Tax Related Issues For Both Federal And State Returns (1040s 1120s 1065 etc)
- Provided Technical Support On Multiple Softwares For Tax Accountant Clients
- Established a proactive approach to product support, reducing escalations and improving overall customer experience.
- Communicated with product support technicians on issues that existing customers experienced.
Cashier/Server
Guerreros Taqueria
01.2020 - 06.2020
- Responsible For Security Monitoring, ID Verification, Credit Card Transactions and much more
- Trained new team members in cash register operation, stock procedures and coin counting
- Worked flexible schedule and extra shifts to meet business needs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
Diploma -
South Oak Cliff High School
05.2020
Associates in Applied Science -
Mountain View College
05.2020
Skills
- Customer Service
- Time Management
- Bilingual
- CAAD/Design
- Product Knowledge
- 3D Software Tools
- Engineer Drawings
- ONESOURCE Income Tax
- ONESOURCE Express RS
- Gosystem Tax RS
- AutoCAAD
- Revit
- AutoDesk
- Ultratax
- Salesforce
- Remote Support
- Technical Support
- Software Troubleshooting
- Front Desk
- Sales
- Warehouse
Timeline
Product Support
Thompson Reuters
06.2020 - 04.2024
Cashier/Server
Guerreros Taqueria
01.2020 - 06.2020
Diploma -
South Oak Cliff High School
Associates in Applied Science -
Mountain View College
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