Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Hi, I’m
Naomi Harris
Memphis,TN
Summary
Overview
6
years of professional experience
1
Certification
Work History
DHL
Operations Supervisor
10.2021 - Current
Job overview
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Motivated and trained employees to maximize team productivity.
- Managed internal operational standards and productivity targets.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Worked closely with personnel, customers, and contractors to resolve problems.
- Motivated workers to exceptional performance through implementation of new strategies revising work instructions when necessary.
- Managed time efficiently in order to complete all SLA's within deadlines.
- Passionate about learning and committed to continuous process improvements.
Visible Supply Chain Management
Operations Supervisor
05.2019 - 10.2021
Job overview
- Supervised fulfillment operations that provided maximum efficiency, accuracy, and profitability
- Conducted daily start up meetings giving daily instructions and safety updates
- Motivated and trained employees to maximize team productivity giving leads 1 on 1 feedback discussing possible development opportunities.
- Completed bi-weekly payroll for 150 employees.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
Visible Supply Chain Management
Replenishment Team Lead
05.2018 - 05.2019
Job overview
- Oversee and trained new team members in replenishment by relaying information on company procedures and safety requirements.
- Consistently distributed manpower throughout shifts in order to facilitate areas based on order volume
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Certified team members on MHE equipment. Distributing licenses for reach, turret, electric pallet jacks, order pickers, propane lifts, etc..
Radial
Problem Resolution Specialist
07.2017 - 04.2018
Job overview
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Promptly responded to inquiries and requests from prospective customers.
- Managed timely and effective replacement of damaged or missing products.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Emerging LeadersChicago, IL
from Operations Management
01.2024
University Overview
Thornton Fractional High SchoolHarvey, IL
High School Diploma
05.2011
University Overview
Skills
- Logistics Expertise
- Accounts Payable and Accounts Receivable
- Data Communications
- Employee Development
- Technology
- Inventory Tracking and Management
- Key Performance Indicators (KPIs)
- Continuous Improvement Projects
- Warehouse Operations
- Employee Relationships
- Motivational Leadership
- Task Delegation
Certification
- Certified "Go Green" Specialist
- Certified "Safety Champion" of several job sites,
- Certified MHE trainer
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
It’s easier to ask forgiveness than it is to get permission.
Timeline
Operations Supervisor
DHL
10.2021 - Current
Operations Supervisor
Visible Supply Chain Management
05.2019 - 10.2021
Replenishment Team Lead
Visible Supply Chain Management
05.2018 - 05.2019
Problem Resolution Specialist
Radial
07.2017 - 04.2018
Emerging Leaders
from Operations Management
Thornton Fractional High School
High School Diploma
Similar Profiles
GAUTHAM KRISHNAGAUTHAM KRISHNA
General Labor at DHLGeneral Labor at DHL
Felice MooreFelice Moore
Movement Coordinator at DHLMovement Coordinator at DHL
Andrea OrlingAndrea Orling
Sorter at DHLSorter at DHL
Bryan SherlockBryan Sherlock
BTO Agent at DHLBTO Agent at DHL
Jamarr D. StackensJamarr D. Stackens
Personal Security Specialist at Jerry Lee LewisPersonal Security Specialist at Jerry Lee Lewis