Naomi Hines
Marshall
Summary
Dynamic sales supervisor with abundance experience at Harbor Freight Tools USA, excelling in customer service and conflict resolution. Adept in training and developing staff, I enhanced team performance and improved overall customer satisfaction. Skilled with inventory management, I implemented effective processes that minimized waste and optimized operations. An enthusiastic personality, partnered with a strong work ethic, offer exceptional leadership skills while building positive relationships with teams and customers, alike.
Overview
6
6
years of professional experience
Work History
Sales Supervisor
Harbor Freight Tools USA
Longview
04.2024 - Current
- Supervised sales team to ensure excellent customer service.
- Trained new employees on product knowledge and sales techniques.
- Resolved customer complaints and provided solutions promptly.
- Collaborated with management to implement company policies and procedures efficiently.
- Intervened in difficult customer situations to resolve issues quickly and efficiently.
- Supported sales team by monitoring daily operations and providing information and procedural guidance to staff.
- Demonstrated high level of customer service by engaging clients and offering sales floor assistance.
- Processed cash, credit and check transactions with POS system and cash register.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Established clear expectations for quality control processes among staff members.
- Identified key areas within store where merchandise displays needed to be fixed and items required restocking.
- Ensured compliance with company policies and procedures related to sales operations.
- Delegated work to staff, setting priorities and goals.
- Coached staff on strategies to enhance performance and improve customer relations.
Customer Service Associate
Pinecrest Country Club
Longview
10.2023 - 04.2024
- Resolved customer inquiries quickly and effectively to enhance satisfaction.
- Maintained accurate records of customer interactions in the database system.
- Collaborated with team members to address complex service issues promptly.
- Educated customers on product features and services effectively.
- Utilized feedback to improve service delivery and overall customer experience.
- Greeted customers and identified their needs.
- Kept work area neat, clean, and well-stocked at all times.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Provided information about products and services available to customers.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Performed additional duties as assigned by management team.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
General Manager of Food Service
Cajun Tex
Hallsville
07.2019 - 10.2023
- Oversaw daily operations of food service department ensuring efficient workflow.
- Managed staff recruitment, training, and scheduling to optimize performance.
- Developed and implemented standard operating procedures for food safety compliance.
- Monitored inventory levels and conducted regular audits to reduce waste.
- Enhanced customer satisfaction by addressing feedback and improving service quality.
- Scheduled staffing levels according to expected business volume on a daily basis.
- Trained and supervised staff members in all aspects of restaurant operations.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Ensured compliance with all local health codes, sanitation regulations, and company policies.
- Monitored daily financial transactions and prepared weekly reports for management review.
- Created operational policies and procedures to ensure efficient operations, quality control, and safety standards.
- Developed relationships with key customers to maximize revenue potential.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Established effective communication between kitchen staff and wait staff to provide seamless service experience for guests.
- Managed inventory levels ensuring that adequate supplies are available at all times while minimizing waste.
- Maintained a safe working environment by conducting regular inspections, enforcing safety regulations, and responding promptly to any hazards or accidents.
- Provided feedback regarding menu suggestions from customers in order to improve overall dining experience.
- Trained new hires on company policies and procedures.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Managed inventory and rotated food products in storage to avoid spoilage and waste.
- Reviewed daily task list with employees and assigned tasks for completion.
- Monitored actions of staff and customers to uphold health and safety standards.
- Hired and trained new food service personnel to maintain high productivity levels of staff.
- Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
- Performed frequent checks to maintain consistently high quality of food preparation and service.
Education
High School Diploma -
Norwayne High School
Creston, OH05-2006
Skills
- Customer service and support
- Sales training and development
- Conflict resolution
- Inventory management
- Policy compliance
- Relationship management
- Problem solving
- Time management
- Delegation
- Effective communication
- Sales assistance
- Staff management and training
References
References available upon request.
Timeline
Sales Supervisor
Harbor Freight Tools USA
04.2024 - Current
Customer Service Associate
Pinecrest Country Club
10.2023 - 04.2024
General Manager of Food Service
Cajun Tex
07.2019 - 10.2023
High School Diploma -
Norwayne High School