Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

SAMUEL ALVES

Brick,NJ

Summary

Obtain a respective career in the management field Competitive Sales Supervisor with experience overseeing sales teams to meet sales plans. Proficient in handling customers’ complaints, inquiries and addressing concerns. Consistently completes sales orders accurately to exceed customer expectations. Outstanding leadership, organizational and communication skills.

Overview

14
14
years of professional experience

Work History

Sales Supervisor

Verizon Wireless
01.2021 - Current
  • Effectively coached team members to reach weekly and monthly sales goals.
  • Promoted exceptional customer service by engaging clients on sales floor.
  • Working with our Salesforce team on a daily basis to capitalize over hundred consumer and business sales leads via email and phone.

Assistant Store Manager

Sprint
07.2018 - 01.2021
  • Supported Manager by preparing production reports and collating quality documentation.
  • Revised work practices to improve efficiency, boost quality and meet daily, quarterly and yearly goals.
  • Working with our Salesforce team on a daily basis to capitalize over hundred consumer and business sales leads via email and phone.
  • Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Department Manager

Lowes Home Improvement
04.2011 - 07.2018
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Communicated with managers of other departments to maintain transparency.

Education

High School Diploma - undefined

Keansburg High School
Keansburg, NJ
07.2006

Associate Degree - General Education, Radiology

Brookdale Community College
Lincroft, NJ
09.2008

Skills

  • Product and Service Sales
  • Goals and Performance
  • Persuasive Negotiations
  • Sales Team Oversight
  • Strategic Networking
  • Regional Sales and Support
  • High Customer Service Standards Adherence
  • Consultative Selling Techniques
  • Business Opportunities Support
  • Customer Experience Enhancement

LANGUAGES

English
Portuguese
Spanish

Timeline

Sales Supervisor

Verizon Wireless
01.2021 - Current

Assistant Store Manager

Sprint
07.2018 - 01.2021

Department Manager

Lowes Home Improvement
04.2011 - 07.2018

High School Diploma - undefined

Keansburg High School

Associate Degree - General Education, Radiology

Brookdale Community College

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