Naomi Hirano
Rowland Heights,USA
Summary
Talented and dependable sales associate skilled in maximizing sales and ensuring that customers receive the best service
Overview
12
12
years of professional experience
Work History
Sales Associate
Nordstrom
Brea, CA
05.2021 - 02.2023
- Answered customer questions about sizing, accessories, and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging.
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Sales Associate
Jeweltique
Rowland Heights, CA
09.2018 - 10.2019
- Work directly with customers, helping identify their needs, answering any questions they may have and selling them merchandise
- Presenting jewelry, conducting sales, running credit cards and inspecting jewelry
- Knowledgeable of the items in the store to answer potential customer questions and effectively sell products
- Must use customer-service skills to effectively make sales presentations and build long-term relationships with customers
Sales Associate
Ben Bridge
Brea, CA
05.2018 - 07.2018
- Open/Close store and set up displays
- Do routine morning bank deposits and exchanges
- Daily inventory on products
- Greet and attend to incoming customers
- Do follow up calls to frequent customers
Sales Associate
Coach
Brea, CA
01.2014 - 04.2018
- Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and trends in the marketplace
- Creates positive impressions with customer through proper dress code and personal style
- Follows up with customers consistently and genuinely to influence/ close the sale
- Develops product knowledge skills and remains aware of current collections
- Listens actively to understand customers ‘ needs and tailors approach by reading cues
- Takes initiative; has a high level of ownership and accountability for individual results
- Represents Coach as a brand ambassador at all times and is adaptable and flexible to change
- Maintains a calm and professional demeanor at all times
Sales Supervisor
Crabtree & Evelyn
Brea, CA
08.2011 - 12.2014
- Assisted store management to ensure that Sales Professionals achieve their individual goals and that customers receive the best service
- Exceeded individual and store-assigned sales and productivity
- Also earned two silver pins for achievement in goals
- Provided friendly service to resolve customer’s complaints and provided translation assistance for Chinese and Japanese speaking customers
- Identified customer needs and answered customer’s questions
- Assisted store management to ensure that all sales staff can answer questions regarding price, location, features, benefits and use of products
- Assisted in ensuring sales staff is aware of, and informs customers of, current promotions
- Ensured that sales staff invites customers to return to the store by mentioning future tastings, special events, and pending arrival of new products
Sales Associate
Liuli
Brea, CA
01.2014 - 04.2014
- Creating personal sales in partnership with management team
- Meets customer needs through solution-oriented and forward thinking and building credibility and trust
- Influences customers ‘ purchase decisions by balancing patience and assertiveness
- Flexes personal selling techniques to contribute to overall store financial results
Education
No - Accounting
University of Hawaii At Manoa
Honolulu, HI09.1990
Skills
- Customer service skills
- Communication
- Sales skills
- Negotiation skills
- Multi-tasking skills
- Self-motivated
- Results-oriented
- Positive attitude
- Quick learner
Languages
Fluent in English, Mandarin and Japanese.
Languages
Chinese (Mandarin)
Native or Bilingual
English
Native or Bilingual
Japanese
Native or Bilingual
Timeline
Sales Associate
Nordstrom
05.2021 - 02.2023
Sales Associate
Jeweltique
09.2018 - 10.2019
Sales Associate
Ben Bridge
05.2018 - 07.2018
Sales Associate
Coach
01.2014 - 04.2018
Sales Associate
Liuli
01.2014 - 04.2014
Sales Supervisor
Crabtree & Evelyn
08.2011 - 12.2014
No - Accounting
University of Hawaii At Manoa