Naomi Howard
Friendswood
Summary
Relationship-driven Client Success professional with over 7 years of experience dedicated to empowering businesses in supporting their teams. Expertise in delivering seamless digital strategies, providing thoughtful benefits guidance, and fostering genuine connections through care and clarity. Committed to simplifying complex processes, enabling clients across various industries to confidently navigate everything from campaigns to coverage. Energized by cross-functional collaboration, adept at real-time problem-solving, and passionate about creating supportive and human experiences.
Overview
9
9
years of professional experience
Work History
Broker Customer Success Manager
Sana Benefits
06.2025 - Current
- Manage the handoff from implementation to ongoing support, making sure clients feel confident and set up for success
- Act as the main point of contact for clients, building strong, long-term relationships with admins and brokers
- Lead live video trainings for clients and brokers on the platform, helping them get comfortable and use it effectively
- Support annual enrollment by guiding clients through planning, setup, and employee-facing meetings
- Advise clients on benefits strategy, compliance, and wellness programs in a practical, business-focused way
- Step in early when issues arise, working with leadership to resolve concerns before they escalate
- Stay on top of process changes and industry updates, and share that knowledge across the team
- Partner with the product team to relay client feedback and help improve the overall user experience
Client Success Manager / Senior Digital Strategist
Empyrean
02.2022 - Current
- Built strong, long-term client relationships by leading regular strategy conversations and helping teams connect their digital tools to real employee needs
- Led the rollout and ongoing setup of benefits within the platform, making sure everything was accurate, easy to use, and actually useful for employees
- Worked across internal teams and client stakeholders to translate policy and benefits requirements into clean, compliant digital experiences
- Planned and launched targeted in-app campaigns to increase engagement and drive downloads, using performance data to adjust and improve results
- Managed app content and overall experience, focusing on clarity, consistency, and usability; handled testing to catch issues before launch
- Owned timelines and workflows around Open Enrollment and other key moments, helping keep projects organized and on track
- Helped onboard and train new team members, and built internal processes that made collaboration smoother across teams
- Served as a go-to for client issues, stepping in to resolve problems quickly and prevent repeat issues
Photographer & Client Relations Specialist
NH Photography
01.2017 - Current
- Managed client relationships end-to-end, from initial inquiry through final delivery, while also serving as the lead photographer for sessions
- Planned and executed photo sessions, working directly with clients to understand their vision and deliver high-quality, personalized results
- Handled scheduling, communications, and shoot logistics, balancing both client expectations and creative direction
- Delivered a smooth, thoughtful client experience, resolving issues professionally and ensuring timely delivery of edited galleries and print products
- Maintained contracts, invoices, and payment schedules to keep operations organized and running efficiently
- Supported marketing efforts by creating photo and video content for social media and promotions, helping attract and retain clients
Education
High School Diploma -
Goodrich High School
Goodrich, TXRDA License - Registed Dental Assistant
Pima Medical Institute
Katy, Texas02-2016
Skills
- Client Relationship Management & Trust Building
- Client Needs Assessment & Emotional Insight
- Communication & High-Touch Client Engagement
- Relationship Management (Multi-Client Portfolio)
- Scheduling, Coordination & Process Management
- Problem Solving & Conflict Resolution
- Presentation & Video Consultation Experience
- Team Collaboration & Client Advocacy
Timeline
Broker Customer Success Manager
Sana Benefits
06.2025 - Current
Client Success Manager / Senior Digital Strategist
Empyrean
02.2022 - Current
Photographer & Client Relations Specialist
NH Photography
01.2017 - Current
High School Diploma -
Goodrich High School
RDA License - Registed Dental Assistant
Pima Medical Institute