Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
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Naomi J. Hogan

Cincinnati

Summary

Dependable and safety-focused professional with over 10 years of accident-free CDL driving experience and a proven record of reliability and customer service excellence. Recipient of a Gold Safety Award for maintaining a perfect driving record. Skilled in communication, conflict resolution, and working in fast-paced environments. Seeking an opportunity in customer service or transportation where professionalism and reliability are valued.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Coach Operator

Queen City Metro
Cincinnati, OH
06.2014 - Current
  • - Safely transport passengers while following all traffic laws and safety regulations
  • - Maintain a perfect accident-free driving record over 10+ years
  • - Provide excellent customer service to diverse populations
  • - Assist passengers with disabilities, including wheelchair lift operation
  • - Maintain on-time performance and route accuracy
  • - Communicate clearly and resolve passenger concerns
  • - Handle difficult situations and de-escalate conflicts professionally
  • - Report mechanical or safety issues

Lead Patient Care Assistant (PCA)

Cincinnati Children’s Hospital
Cincinnati, OH
04.2009 - 05.2016
  • - Maintained accurate patient documentation using EPIC
  • - Assisted with vitals, specimen collection, and patient care
  • - Trained and mentored new staff
  • - Supported scheduling and daily operations
  • - Provided care in a fast-paced healthcare environment

Education

Business Administration

Cincinnati State Technical and Community College

Skills

  • Customer Service
  • Communication
  • Conflict Resolution
  • Time Management
  • Safety & Compliance
  • Microsoft Office
  • Google Workspace

Certification

  • CDL Class B
  • Passenger Endorsement

Accomplishments

  • 10+ years accident-free driving record

Timeline

Coach Operator

Queen City Metro
06.2014 - Current

Lead Patient Care Assistant (PCA)

Cincinnati Children’s Hospital
04.2009 - 05.2016

Business Administration

Cincinnati State Technical and Community College
Naomi J. Hogan