Naomi J. Hogan
Cincinnati
Summary
Dependable and safety-focused professional with over 10 years of accident-free CDL driving experience and a proven record of reliability and customer service excellence. Recipient of a Gold Safety Award for maintaining a perfect driving record. Skilled in communication, conflict resolution, and working in fast-paced environments. Seeking an opportunity in customer service or transportation where professionalism and reliability are valued.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Coach Operator
Queen City Metro
Cincinnati, OH
06.2014 - Current
- - Safely transport passengers while following all traffic laws and safety regulations
- - Maintain a perfect accident-free driving record over 10+ years
- - Provide excellent customer service to diverse populations
- - Assist passengers with disabilities, including wheelchair lift operation
- - Maintain on-time performance and route accuracy
- - Communicate clearly and resolve passenger concerns
- - Handle difficult situations and de-escalate conflicts professionally
- - Report mechanical or safety issues
Lead Patient Care Assistant (PCA)
Cincinnati Children’s Hospital
Cincinnati, OH
04.2009 - 05.2016
- - Maintained accurate patient documentation using EPIC
- - Assisted with vitals, specimen collection, and patient care
- - Trained and mentored new staff
- - Supported scheduling and daily operations
- - Provided care in a fast-paced healthcare environment
Education
Business Administration
Cincinnati State Technical and Community College
Skills
- Customer Service
- Communication
- Conflict Resolution
- Time Management
- Safety & Compliance
- Microsoft Office
- Google Workspace
Certification
- CDL Class B
- Passenger Endorsement
Accomplishments
- 10+ years accident-free driving record
Timeline
Coach Operator
Queen City Metro
06.2014 - Current
Lead Patient Care Assistant (PCA)
Cincinnati Children’s Hospital
04.2009 - 05.2016
Business Administration
Cincinnati State Technical and Community College