Open To Work
Naomi Leonard
Burbank,CA
Work Preference
Summary
Experienced Board Certified Behavior Technician with a strong background in ABA and behavioral health, complemented by years in a high-volume client scheduling role. Skilled in managing multiple schedules and adapting to last-minute changes while maintaining effective communication and rapport with clients. Pursuing a remote ABA Scheduling Coordinator position.
Overview
2
2
years of post-secondary education
26
26
years of professional experience
Work History
Pet Concierge (Owner/Operator)
PawCo & Freelance
04.2022 - Current
- Manage scheduling and client communication using the Pet Pocketbook app, coordinating recurring and one-off appointments across multiple clients and households.
- Maintain accurate client records and adapt quickly to last-minute schedule changes, building long-term client relationships through reliable service.
Board Certified Behavior Technician (BCAT)
Center for Autism and Related Disorders (CARD)
02.2022 - 02.2024
- Delivered ABA therapy sessions under BCBA supervision, following individualized treatment plans and documenting progress via the Skills Online Autism Solution platform.
- Coordinated session scheduling and communicated regularly with parents/caregivers and clinical staff via Microsoft Teams.
Lead Bartender
Formosa Cafe
Los Angeles
05.2019 - 03.2020
- Managed high-volume service and coordinated with staff during peak hours, staying organized under pressure.
- Los Angeles
Head Bartender / Manager
Burbank Bar & Grill
01.2001 - 01.2013
- Oversaw daily operations, staff scheduling, training, and customer service for a busy bar and restaurant over a 12-year tenure.
Education
Board Certified Autism Technician - BCAT
Behavior Intervention Certification Council
02.2023 - 02.2025
Skills
- Scheduling
- Calendar Coordination
- ABA Terminology
- Clinical Workflows
- Skills Online Autism Solution
- Pet Pocketbook
- Microsoft Teams
- Clear Communication
- Reliability
- Interpersonal skills
- Appointment scheduling
- Data entry
- Empathy display
- Cross-cultural sensitivity
- Follow-up skills
- Phone interviewing
- Call center operations
- Database management
Timeline
Board Certified Autism Technician - BCAT
Behavior Intervention Certification Council
02.2023 - 02.2025
Pet Concierge (Owner/Operator)
PawCo & Freelance
04.2022 - Current
Board Certified Behavior Technician (BCAT)
Center for Autism and Related Disorders (CARD)
02.2022 - 02.2024
Lead Bartender
Formosa Cafe
05.2019 - 03.2020
Head Bartender / Manager
Burbank Bar & Grill
01.2001 - 01.2013