Naomi Madrigal
Corona,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Assistant Department Manager - Beauty & Spa
Nordstrom
Costa Mesa, CA
03.2022 - Current
- Support a $25mil business, contributing 20% of the stores business.
- Managed, hired and trained a team of 130 to provide a seamless in-store and digital experience for customers
- Led new talent acquisition and recruitment processes for over 50 new full-time hires
- Worked with team members 1 on 1 or in a small group to enhance performance and employee satisfaction.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Achieved financial objectives by preparing annual budgets, scheduling expenditures, analyzing variances, and initiating corrective actions.
- Developed and implemented plans to maximize sales and meet or exceed goals and objectives.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Build and maintain professional partnership with Vendors by effectively communicating and building a profitable business together.
Assistant Department Manager - Beauty
Nordstrom
Irvine, CA
03.2021 - 03.2022
- Ensure salespeople are delivering outstanding customer service by teaching, coaching and leading by example
- Manage and ensure salespeople meet or exceed sales goals by being owners at heart and the fashion authority
- Managed client relations for team and created a deep understanding of local and international customers shopping patterns to develop client relationships
- Assist the Department Manager in achieving department volume and productivity goals by developing and executing a business plan
- Partner with Department Manager, Regional Division Manager and buyers to better enhance business
Associate Manager
Aritzia
Costa Mesa, CA
09.2020 - 02.2021
- Supported a $7mil specialty boutique.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Mentored and supported 15 specialty department employees to create strong workplace culture.
- Remedied issues and conflicts among workers using negotiation and active listening.
- Mentored team members to enhance professional development and accountability in workplace.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Consistently supporting team to elevate focus on the development of client relationships.
- Take ownership in leading and coaching team to have exceptional brand awareness and product knowledge, ensuring they stay up-to-date with fashion/shopping trends to deliver world class client experience.
- Spear-head client development and implementing strategies to maximize performance.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
Department Manager - Accessories Division
Nordstrom
Los Angeles, CA
11.2019 - 09.2020
- Accountable for an $8mil multi unit division, contributing 15% of the store sales.
- Managed, hired and trained a team of 20 to provide a seamless in-store and digital experience for customers.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Department Manager - Accessories Division
Nordstrom
Riverside, CA
11.2018 - 11.2019
- Liable for a multi-unit $5mil division, contributing 25% of the stores sales and increased sales up to 25% for two consecutive years in 2018 and 2019.
- Managed, hired and trained a team of 10 to provide a seamless in-store and digital experience for customers.
- Created positive sales culture, focusing on needs-based selling and celebration of success.
- Designed floor plan to maximize merchandising strategies by organizing displays and modeling seasonal trends to positively impact customer's shopping experience.
- Supported team in creating, developing and reactivating customer relationships to ensure sales for today and tomorrow.
- Planned and executed homegrown events to create brand awareness.
Assistant Department Manager - Handbags
Nordstrom
Costa Mesa, CA
06.2017 - 09.2018
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Performed statistical analyses to gather data for operational and forecast team needs.
Sales Associate
Nordstrom
Costa Mesa, CA
12.2014 - 06.2017
- Set and achieve personal goals while supporting the department’s #1 corporate volume goals
- Maintain high level of ownership, accountability and initiative
- Serve as a team player to deliver stellar customer service
- Perform daily tasks such as bringing out stock, display, keeping up with markdowns, etc
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
Associate of Arts - Merchandise & Marketing
Fashion Institute of Design & Merchandise
09.2016 - 06.2018
Skills
Staff Management
Timeline
Assistant Department Manager - Beauty & Spa
Nordstrom
03.2022 - Current
Assistant Department Manager - Beauty
Nordstrom
03.2021 - 03.2022
Associate Manager
Aritzia
09.2020 - 02.2021
Department Manager - Accessories Division
Nordstrom
11.2019 - 09.2020
Department Manager - Accessories Division
Nordstrom
11.2018 - 11.2019
Assistant Department Manager - Handbags
Nordstrom
06.2017 - 09.2018
Associate of Arts - Merchandise & Marketing
Fashion Institute of Design & Merchandise
09.2016 - 06.2018
Sales Associate
Nordstrom
12.2014 - 06.2017
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