- Avid Reader
- Watching Movies and TV Shows
- Acting and Theater
- Fashion and Style
- Photography and editing photos
- Historical Exploration
- Dancing
- Food Tourism
- Creative Writing
Naomi Martinez
San Diego,California
Summary
Dynamic professional with a proven track record in customer service and technical support at USD Computer Support Services. Skilled in problem-solving and multitasking, I enhanced user experiences and improved client satisfaction through effective communication and proactive support. Committed to fostering a positive environment and ensuring operational efficiency.
Overview
5
5
years of professional experience
Work History
Computer Lab Assistant
USD Computer Support Services
08.2023 - Current
- Provide technical support to students navigating computer hardware and software issues.
- Assist in maintaining lab equipment, ensuring functionality and readiness for user access.
- Maintaine a clean, organize workspace to promote a positive learning environment for all users.
- Handle lab equipment, clean keyboards, monitors, and disk drives.
- Monitor computer lab environment, ensuring a safe and conducive learning atmosphere.
Receptionist
Kinks and Curls Boutique
04.2021 - 06.2023
- Greeted visitors and directed them to appropriate staff, enhancing customer service experience.
- Managed inventory of salon products, ensuring adequate stock levels were maintained for smooth operations.
- Improved customer relations, effectively communicating with clients over the phone and in person to provide accurate information on services and pricing.
- Supported hairstylists by coordinating their schedules, ensuring optimal productivity.
- Proactively addressed potential conflicts within appointment scheduling minimizing disruptions to daily operations.
- Reduced no-shows by implementing reminder calls or text messages for upcoming appointments.
- Introduced new beauty products to consumers by informing clients about use and benefits.
- Efficiently handled high call volumes while remaining professional and courteous under pressure.
Education
Bachelor of Arts - English
University of San Diego
San Diego, CA05-2027
Skills
- Student support
- Customer service
- Teamwork and collaboration
- Problem-solving
- Time management
- Reliability
- Multitasking Abilities
- Excellent communication
- Professionalism
- Adaptability
- Written communication
Accomplishments
Organized seven events as Event Coordinator of University of San Diego's Black Student Union (BSU). Published in Undisclosed Artist Magazine. Member of Sigma Tau Delta.
Affiliations
Black Student Union
Association of Latino Professionals for America
Alcala Review
Writing Center
Sigma Tau Delta
Interests
Timeline
Computer Lab Assistant
USD Computer Support Services
08.2023 - Current
Receptionist
Kinks and Curls Boutique
04.2021 - 06.2023
Bachelor of Arts - English
University of San Diego