Interact with diverse groups including inmates, family members, visitors, volunteers, and community representatives.
Identify and control hazards to ensure a safe environment for inmates, staff, volunteers, and visitors.
Maintain a safe environment for inmates by monitoring assigned areas for people and contraband.
Intervene if there is a situation that involves an inmate or visitor that could lead to injury or damage to property.
Report inappropriate situations to supervisors and follow the action plan.
Identify and report problems with cell blocks, corridors, and other areas of the facility.
Acting Correctional Sergeant
MTC Corrections
02.2023 - 07.2023
Responded to emergency situations and provided first aid following facility guidelines.
Resolved issues and disputes between inmates professionally and respectfully.
Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
Supervised, protected, instructed, trained, counseled and evaluated assigned employees.
Correctional Corporal
MTC Corrections
12.2022 - 02.2023
Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
Handled inmate counts and searches for missing inmates.
Responded to emergency situations and provided first aid following facility guidelines.
Trained officers in training while serving as their field training officer.
Case Manager
MTC Corrections
11.2021 - 12.2022
Assisted in the evaluation of facility services for inmates and recommend modifications for improvement.
Promoted the development of positive social skills through modeling appropriate behaviors and intervening when inappropriate behaviors are observed.
Developed and implemented comprehensive case management plans to address client needs and goals.
Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Pesticide Technician
Safari Lawn Care
08.2021 - 11.2021
Educated and advised customers on preventive measures to reduce pest infestations.
Complied with safety guidelines and regulations with during pest control processes.
Applied pesticides to inside and outside of structures utilizing company protocols.
Wrote detailed reports for each job, noting sanitation, and structural issues that could potentially lead to pest activity.
Sprinkler Technician
Top of the Mountain Construction
05.2021 - 08.2021
Inspected sprinkler heads across grounds and identified maintenance needs.
Adjusted sprinkler head direction and angle based on identified wet and dry areas.
Maintained irrigation systems, recirculators and water features in excellent condition through continuous upkeep.
Installed irrigation systems for all types of customers, both residential and commercial.
Maintenance Worker
MTC Corrections
02.2021 - 05.2021
Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
Cleaned and lubricated parts to keep equipment operating at peak performance.
Correctional Officer
MTC Corrections
02.2019 - 05.2021
Searched for contraband and provide facility security.
Count, fed, and supervise offenders in housing, work and other areas.
Restrained and secured assaultive offenders, as needed.
Prepared and maintained records, forms, and reports.
Cashier
Rays Corner Market
09.2018 - 02.2019
Greeted customers entering store and responded promptly to customer needs.
Built relationships with customers to encourage repeat business.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Welcomed customers and helped determine their needs.
Restocked and organized merchandise in front lanes.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Answered questions about store policies and addressed customer concerns.
Stocked, tagged and displayed merchandise as required.
Landscaper
LAWNCO
03.2018 - 09.2018
Maintained grounds by trimming, weeding, and general clean-up.
Performed planting, watering, mulching, and edging of lawns.
Removed weeds, hazards, and debris from common pathways to improve usability.
Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
Operated landscaping equipment with focus on safety and machine longevity.
Cultivated and replanted trees and plants to maintain landscaping areas.
Call Center Representative
Teleperformance
01.2018 - 03.2018
Responded to customer calls and emails to answer questions about products and services.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Placed outbound customer service or customer satisfaction calls to follow up on issues.
Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Cashier/Janitorial
Volcanic Farms
05.2017 - 12.2017
Greeted customers entering store and responded promptly to customer needs.
Built relationships with customers to encourage repeat business.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Janitorial
White Horse Grocery and Mercantile
06.2016 - 09.2016
It was a summer job while I was on summer break for my Junior-to-Senior year.
Completed all janitorial work including cleaning, mopping, dusting, sweeping, and washing dishes.
Complied with accident and loss prevention programs, SOPs and health and sanitation standards to achieve high level of cleanliness and customer satisfaction.
Addressed customer feedback and complaints to maximize satisfaction.
Greeted customers entering store and responded promptly to customer needs.
Worked flexible schedule and extra shifts to meet business needs.
Education
No Degree - Criminal Justice
College of Western Idaho
High school or equivalent -
INSPIRE Connections Academy
06.2017
Skills
Crisis Management
Emergency Response
De-Escalation Techniques
Conflict resolution skills
Policy Enforcement
Safety and security enforcement
Certification
Driver's License
Peace Officers Standards and Training
CPR
First Aid
IS-00100.c: Introduction to Incident Command System, ICS-100
IS-00700.b: An Introduction to the National Incident Management System
IS-00235.c: Emergency Planning
Timeline
Correctional Officer
I.D.O.C
07.2023 - Current
Acting Correctional Sergeant
MTC Corrections
02.2023 - 07.2023
Correctional Corporal
MTC Corrections
12.2022 - 02.2023
Case Manager
MTC Corrections
11.2021 - 12.2022
Pesticide Technician
Safari Lawn Care
08.2021 - 11.2021
Sprinkler Technician
Top of the Mountain Construction
05.2021 - 08.2021
Maintenance Worker
MTC Corrections
02.2021 - 05.2021
Correctional Officer
MTC Corrections
02.2019 - 05.2021
Cashier
Rays Corner Market
09.2018 - 02.2019
Landscaper
LAWNCO
03.2018 - 09.2018
Call Center Representative
Teleperformance
01.2018 - 03.2018
Cashier/Janitorial
Volcanic Farms
05.2017 - 12.2017
Janitorial
White Horse Grocery and Mercantile
06.2016 - 09.2016
No Degree - Criminal Justice
College of Western Idaho
High school or equivalent -
INSPIRE Connections Academy
Summary
Correctional Officer offers 5-year history in corrections with superior record of defusing high-pressure situations with sound judgment and successful conflict resolution skills. Monitors and manages inmate behavior with focus maintaining order and proactively addressing potential conflicts
Accomplishments
Successfully completed FEMA IS100, IS235.C, and IS700.B
Successfully completed a 40 hour course for Instructor Development taught by Idaho POST.
Correctional Officer Peace Officer Certification held since 2019.
Currently hold a valid forklift certification (valid until 06/2027).