Naomi Miller
Overview
6
6
years of professional experience
Work History
Guest Service Agent
Airport Terminal Services Inc
08.2022 - 07.2023
- Assisting passengers and guests with special needs with check-in, ticketing, and baggage handling procedures
- Resolving passenger inquiries, complaints, and issues in a courteous and efficient manner
- Cooperated with airline staff, airport police, and other airport personnel to ensure smooth operations
- Communicating effectively with passengers and colleagues via intercom, telephone, and in-person interactions
- Adhering to company policies and procedures regarding safety, customer service, and flight operation requirements.
Laboratory Technician
GoRn
10.2021 - 05.2022
- Collect specimens (e.g., nasal swabs, saliva samples) from students, staff, and faculty members in a safe and efficient manner
- Follow strict safety protocols and procedures to minimize the risk of exposure to infectious agents and hazardous materials
- Maintain compliance with regulatory requirements and accreditation standards relevant to school district laboratories
- Participate in training programs and professional development opportunities to stay updated on COVID-19 guidelines and testing
- Ensure the confidentiality and security of student and staff health information in accordance with privacy regulations.
Project Manager
Omar Miller Foundation
01.2020 - 03.2020
- Planning, organizing, and overseeing various projects and initiatives to advance the organization's mission
- Monitoring project progress and ensuring adherence to deadlines and budgets
- Evaluating project outcomes and impact, and reporting results to the Foundation Director
- Collaborating with colleagues within the organization to align projects with overall goals and strategies.
Assistant Manager
Goodwill
03.2018 - 12.2019
- Assisting the store manager in overseeing daily operations
- Supervising and training staff members
- Managing inventory and ensuring accurate stock levels
- Managed Goodwill volunteer groups and participants
- Assisting with scheduling and payroll tasks.
Assistant Manager
Miniso
10.2018 - 02.2019
- Assisting the store manager in daily operations and decision-making
- Supervising and training staff members, including scheduling shifts
- Ensuring excellent customer service by resolving issues and assisting customers when needed
- Managing inventory, including ordering and stocking merchandise
- Monitoring sales performance and analyzing trends to identify opportunities for improvement.
Customer Service Representative
Lowe’s Hardware Store
06.2017 - 07.2018
- Greet customers and provide assistance with inquiries, product selection, and locating items within the store
- Process customer transactions, including sales, returns, and exchanges, using the point-of-sale system
- Maintain an organized work area, including restocking merchandise and keeping displays neat and presentable
- Stay up-to-date on product knowledge, promotions, and company policies to effectively assist customers
- Follow safety procedures and protocols to ensure a safe working environment for both customers and employees.
Education
Studying Criminal Justice -
East Los Angeles City College
Highschool Diploma -
Chino Hills Highschool
Public Safety Communication Terrorism Awareness Course -
Rio Hondo College
Whittier, CA01.2024
Public Safety Dispatcher -
Rio Hondo College
Whittier, CA01.2023
Skills
- Leadership
- Organization
- Adaptability
- Team work
- Problem-Solving
Timeline
Guest Service Agent
Airport Terminal Services Inc
08.2022 - 07.2023
Laboratory Technician
GoRn
10.2021 - 05.2022
Project Manager
Omar Miller Foundation
01.2020 - 03.2020
Assistant Manager
Miniso
10.2018 - 02.2019
Assistant Manager
Goodwill
03.2018 - 12.2019
Customer Service Representative
Lowe’s Hardware Store
06.2017 - 07.2018
Studying Criminal Justice -
East Los Angeles City College
Highschool Diploma -
Chino Hills Highschool
Public Safety Communication Terrorism Awareness Course -
Rio Hondo College
Public Safety Dispatcher -
Rio Hondo College
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