Naomi Miller
Rochester,NY
Summary
Compassionate Home Health Aide with a proven track record at HCR Home Care, enhancing patient independence through exceptional personal care and meal preparation. Skilled in documentation and first aid, I excel in building rapport with clients, ensuring their dignity and safety while promoting a clean living environment.
Overview
8
8
years of professional experience
2
2
Certification
Work History
Home Health Aide
HCR Home Care
08.2025 - Current
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
Mortgage Banker
Huntington National Bank
07.2021 - 09.2022
- Worked with underwriters to fix application problems and resolve issues.
- Managed risk exposure through careful adherence to established guidelines during loan origination process.
- Located and pre-qualified customers for mortgages.
- Maintained a high level of product knowledge, staying current with industry trends and regulations.
- Reviewed loan agreements to ensure they were complete and accurate before closing transactions.
Customer Service Supervisor
Burlington
08.2019 - 09.2021
- Streamlined administrative processes for enhanced productivity and improved workflow within the department.
- Maintained strict confidentiality while handling sensitive employee data such as personal information, wages, and performance evaluations.
- Supported management in decision-making by conducting thorough research and presenting findings in a concise manner.
- Created visually appealing presentations using various software programs to effectively convey important information during meetings or events.
- Managed office supply inventory by monitoring usage patterns and placing orders before stock ran out, avoiding last-minute shortages.
Administrative Assistant Associate
Robert Half
06.2018 - 03.2019
- Streamlined administrative processes for enhanced productivity and improved workflow within the department.
- Maintained strict confidentiality while handling sensitive employee data such as personal information, wages, and performance evaluations.
- Supported management in decision-making by conducting thorough research and presenting findings in a concise manner.
- Created visually appealing presentations using various software programs to effectively convey important information during meetings or events.
- Managed office supply inventory by monitoring usage patterns and placing orders before stock ran out, avoiding last-minute shortages.
Customer Service Representative
Conduent
11.2017 - 01.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Diploma -
School of The Arts
Rochester, NY06.2015
Skills
- Patient care
- Meal preparation
- Personal hygiene assistance
- Feeding assistance
- Bathing assistance
- Tech savvy
- First aid and safety
- Recording vital signs
- Documentation
- ADL support
- State Driver's license
Certification
- HHA - Home Health Aide
- Mental Health First Aide
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Home Health Aide
HCR Home Care
08.2025 - Current
Mortgage Banker
Huntington National Bank
07.2021 - 09.2022
Customer Service Supervisor
Burlington
08.2019 - 09.2021
Administrative Assistant Associate
Robert Half
06.2018 - 03.2019
Customer Service Representative
Conduent
11.2017 - 01.2019
High School Diploma -
School of The Arts
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