Naomi Moreira Lopez
Randolph,NJ
Summary
- Outgoing Customer Service Representative with exceptional interpersonal and communication abilities.
- Offering 4 years of experience in sales and customer service.
- Well-rounded leader with experience running reports, communicating with managers and motivating staff. S
- Skilled in training staff and solving diverse problems by applying critical thinking and conflict resolution abilities to address any need.
- Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating.
- Driven to provide superior quality customer service.
- Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue.
- Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
- Skilled in building customer relationships and understanding customer needs.
- Strong communication and interpersonal skills for providing superior customer service.
Overview
6
6
years of professional experience
Work History
Cashier Team Lead
Weis Markets Inc
02.2019 - 01.2023
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Learned duties for various positions and provided backup at key times.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
Customer Service Associate
Weis Markets Inc
06.2019 - 01.2025
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Performed cleaning duties to establish and maintain neat, organized and presentable front desk area.
- Managed timely and effective replacement of damaged or missing products.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Worked closely with shift manager to solve problems and handle customer concerns.
Amazon Warehouse Worker
Amazon
09.2021 - 01.2022
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
Jewelry Consultant/Sales Associate
Signet Jewelers
05.2022 - Current
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and delivered engaging sales presentations to convey product benefits.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
High School Diploma -
Randolph High School
New Jersey06.2021
Morris County College
New Jersey05.2026
Skills
- Employee Training
- Call Response and Transfer
- Self-Motivated
- Strong Communication and Interpersonal Skills
- Adaptable and Flexible
- Product Knowledge
- Customer Service
- Reliable and Responsible
Accomplishments
- Participated in the annual Morris County Public Safety Youth Academy program.
- Assisted in volunteer jobs such as coat drives for Market street mission, food drives for the interfaith food pantry, and tutoring Spanish at the Randolph High School.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Jewelry Consultant/Sales Associate
Signet Jewelers
05.2022 - Current
Amazon Warehouse Worker
Amazon
09.2021 - 01.2022
Customer Service Associate
Weis Markets Inc
06.2019 - 01.2025
Cashier Team Lead
Weis Markets Inc
02.2019 - 01.2023
High School Diploma -
Randolph High School
Morris County College
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