Naomi Ouellette
Seffner
Work Preference
Summary
Strategic senior executive skilled in leading enterprise initiatives that align business strategy with operational execution across global organizations. As North America CSC Network Lead, collaborates with senior leaders to enhance workforce engagement and talent mobility. Focused on building stakeholder partnerships and translating complex priorities into scalable programs that drive organizational performance and deliver consistent employee experiences.
Overview
23
23
years of professional experience
Work History
Senior Vice President, CSC Network NAM Lead
CITI
Tampa
03.2021 - Current
- Provide strategic leadership for North America within the global Citi Solution Center (CSC) Network, supporting multi-business locations and partnering with senior leaders to drive enterprise priorities across talent, culture, governance, employee experience community engagement, innovation and operational effectiveness.
- Lead strategic execution across the CSC Network, helping translate enterprise priorities into scalable and measurable outcomes.
- Partner with site heads, HR, Finance, CSIS, RES, and other stakeholders to align leadership priorities, strengthen governance, and improve organizational effectiveness.
- Lead business reviews, performance assessments, and strategic planning activities supporting continual site maturity and organizational growth.
- Led initiatives to enhance employee engagement and foster positive workplace culture, focusing on talent mobility, workforce development, inclusion, and cultural transformation.
- Developed and implemented governance frameworks, operating models, and performance metrics that ensured consistency across global locations.
- Collaborated with crisis management and security partners to strengthen site preparedness and enhance business continuity planning.
- Leverage enterprise metrics and workforce insights to identify opportunities that improve employee experience and site performance.
Vice President, Global Corporate Card Operations
CITI
Tampa
11.2016 - 03.2021
- Led Global Corporate Card Program, ensuring efficient and effective operations across all regions.
- Managed Citi's Global Corporate Card Program, supporting 50,000+ cardholders in 47 countries, including managing the daily corporate card operational functions in accordance with the established program protocol and controls.
- Led and developed an international team on corporate card program operational functions.
- Established and maintained strategic relationships with internal stakeholders to enhance program support.
- Led project for global card program expansion, implementation, and standardization initiatives.
- Develop and implement global roadmap for corporate card program expansion.
- Identify and mitigate program risk, reducing card delinquency by 77% in the 3rd largest country’s card program.
Corporate Card Global Process Owner
BRISTOL-MYERS SQUIBB
Tampa
12.2014 - 11.2016
- Created the global vision for Bristol-Myers Squibb Company’s corporate card program as well as oversaw the implementation of the new global platform and the deactivation of the previous provider.
- Governed corporate card program encompassing travel & entertainment, purchase card, virtual card accounts, and central travel accounts, ensuring alignment with global standards.
- Ensured maximum performance from the card provider as well as partnered with stakeholders from multiple countries to customize services to their specific needs, resulting in the increase of rebate performance by 25%.
- Advised leadership, cardholders, and key stakeholders on program performance and system enhancements, driving informed decision-making.
- As Project Lead, established, implemented, managed and communicated Global Card Program for 48 Countries.
- Partnered/Engaged with country leads to transition from the previous card program to a new Global Standard.
- Cultivated relationships with stakeholders and card providers to enhance collaboration and service delivery.
- Assisted key stakeholders and the Corporate Card Provider in the development of multiple card platforms including Central Travel Accounts, Purchase Card and Virtual Card Accounts.
Financial Services Manager
COCA-COLA REFRESHMENTS, NORTH AMERICA GROUP
Brandon
01.2004 - 12.2014
- Led administration and strategic management of North America corporate card, payment, travel and supplier finance programs.
- Implemented corporate card programs, rebate payments, and supply chain finance to enhance financial operations.
- Standardized Corporate Card Programs for Coca-Cola Bottlers.
- Managed Card Program Policy Compliance.
- Maintained relationships with the BPO and card providers.
- Developed and reviewed KBI reporting processes, ensuring accuracy in performance measurement.
- Implemented Travel Management Electronic Expense Processes.
- Coordinated/Developed system training for Card Programs.
- Created guidelines for merchant acceptance, streamlining onboarding processes for new partners.
Education
Master of Arts (M.A.) - Organizational Management
University of Phoenix
Tampa, FLBachelor of Arts (B.A.) - Interpersonal & Organizational Communication
University of South Florida
Tampa, FLSkills
- Strategic leadership
- Governance models
- Organizational performance
- Performance metrics
- Workforce planning
- Crisis response
- Change management
- Project management
- Program management
- Operations management
- Digital transformation
- Business performance
- Employee involvement
- Communication strategies
Timeline
Senior Vice President, CSC Network NAM Lead
CITI
03.2021 - Current
Vice President, Global Corporate Card Operations
CITI
11.2016 - 03.2021
Corporate Card Global Process Owner
BRISTOL-MYERS SQUIBB
12.2014 - 11.2016
Financial Services Manager
COCA-COLA REFRESHMENTS, NORTH AMERICA GROUP
01.2004 - 12.2014
Master of Arts (M.A.) - Organizational Management
University of Phoenix
Bachelor of Arts (B.A.) - Interpersonal & Organizational Communication
University of South Florida