Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Work Availability
Timeline
Hi, I’m

Naomi Perez

Lake Mary,FL
Business opportunities are like buses, there’s always another one coming.
Richard Branson
Naomi Perez

Summary

Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.

Overview

8
years of professional experience

Work History

UPS

Supervisor
09.2019 - Current

Job overview

  • Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
  • Supervised shipping and receiving, distribution and workplace safety.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Trained new team members on proper and safe use of tools and equipment.
  • Verified timekeeping records and handled any discrepancies with employees.
  • Researched and resolved time discrepancies.
  • Monitored and tracked shipment progress to confirm on-time delivery.

Stalana .inc

Marketing Manager
03.2018 - 06.2022

Job overview

  • Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
  • Captured new customers by optimizing business strategies and launching products to diversify offerings.
  • Launched successful digital marketing campaigns that achieved goals for increased website traffic.
  • Used data analytics to track lead generation campaigns and improve quality.

TTEC

Call Center Representative
01.2017 - 08.2019

Job overview

  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Trained staff on operating procedures and company services.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Processed debit and credit card and electronic check payments.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Cross-trained and backed up other customer service managers.

Antonino's Pizza

Store Manager
11.2014 - 08.2019

Job overview

  • Reduced operational risks while organizing data to forecast performance trends.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

Education

Georgia Gwinnett College
Lawrenceville, GA

Associate of Science from Business Administration
10.2015

Phoenix High School
Lawrenceville, GA

High School Diploma
09.2013

Skills

  • Business Administration
  • Financial Management
  • Performance Motivation
  • Cargo and Freight
  • Supervising Employees
  • Business Planning

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Supervised team of 13 staff members.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
Availability
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Timeline

Supervisor

UPS
09.2019 - Current

Marketing Manager

Stalana .inc
03.2018 - 06.2022

Call Center Representative

TTEC
01.2017 - 08.2019

Store Manager

Antonino's Pizza
11.2014 - 08.2019

Georgia Gwinnett College

Associate of Science from Business Administration

Phoenix High School

High School Diploma

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Naomi Perez