Summary
Overview
Work History
Education
Skills
Training
Timeline
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NAOMI PETERS

NAOMI PETERS

New Orleans,LA

Summary

Knowledgeable member services specialist with a background education in Medical Billing & Coding. Skilled in customer service communications and accounting management procedures. Utilization of POS register systems for cash/credit transaction and account balancing. Ability to assist customers with financial transactions and daily/nightly depositing.

Overview

13
13
years of professional experience

Work History

Sales Representative/Cashier

Sprint
03.2018 - 06.2021
  • Greet customers and ascertain what each customer wants or needs
  • Prepare sales slips or sales contracts
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
  • Exchange merchandise for customers and accept returns
  • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
  • Inventory stock and requisition new stock
  • Ticket, arrange and display merchandise to promote sales
  • Sell or arrange for delivery, insurance, financing, or service contracts for merchandise
  • Maintain records related to sales

Member Specialist/Bank Teller

Capitol Credit Union
06.2016 - 01.2017
  • Management of member account records
  • Promotion and sales of credit union products to enhance member financial status
  • Opening and closing of accounts, and the processing of loan applications
  • Offset currency, coin, and checks in cash drawers, and calculate daily transactions
  • Cashing and depositing of checks/currency with proper verification processes
  • Preparation of daily/nightly cash and checks for deposit and/or shipment to the Federal Reserve Bank

Bank Teller

Capital One Bank
02.2014 - 04.2016
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Processed customer transactions promptly, minimizing wait times.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.

Personal Care Assistant

Social Resources
10.2012 - 11.2013
  • Provide personal and medical care to patients/residents
  • Evaluation of resident behavior regarding mental status, sleeping, eating, and grooming patterns
  • Monitoring and assisting residents through individual service plans according to their needs.

Data Analyst

Tulane University Hospital
09.2008 - 05.2010
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Utilized data visualization tools to effectively communicate business insights.
  • Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
  • Improved decision-making processes with accurate data analysis and visualization techniques.
  • Integrated multiple sources of disparate data into cohesive datasets using ETL processes, improving overall analytic capabilities.

Education

Medical Billing & Coding Diploma - Medical Billing & Coding

Bryant & Stratton College
Buffalo, NY
05.2021

Skills

  • Report Generation
  • General Accounting
  • Communication
  • Customer Service
  • General Operations
  • General Administrative
  • Policy & Procedures
  • Time Management
  • Billing & Invoicing

Training

  • ICD Diagnostic Coding
  • Electronic Health Records
  • ICD Procedural Coding
  • CPT & HCPCS II Coding
  • Healthcare Terminology
  • Intro to Medical Office Support & Services
  • Anatomy & Physiology
  • Computing Skills

Timeline

Sales Representative/Cashier

Sprint
03.2018 - 06.2021

Member Specialist/Bank Teller

Capitol Credit Union
06.2016 - 01.2017

Bank Teller

Capital One Bank
02.2014 - 04.2016

Personal Care Assistant

Social Resources
10.2012 - 11.2013

Data Analyst

Tulane University Hospital
09.2008 - 05.2010

Medical Billing & Coding Diploma - Medical Billing & Coding

Bryant & Stratton College

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