Naomi Peterson
Tucson,AZ
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
13
13
years of professional experience
Work History
Massage Therapist
Self-employeed
01.2016 - 07.2023
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Assessed medical histories and conditions of clients to determine contraindications to massage services.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Researched new techniques to stay up to date with trends and developments in massage therapy industry.
Server
Monterey Court
08.2013 - 02.2017
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Sales Representative
Catalina
04.2015 - 02.2016
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Generated new leads through networking and attending industry events.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Esthetician
Self Employed
03.2010 - 06.2013
- Fostered friendly, warm, and exceptional customer experience.
- Sterilized equipment for patient treatments.
- Recommended retail products for at-home use.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Stocked treatment rooms with proper supplies.
- Assisted in developing monthly promotional campaigns to attract new clients.
- Created repeat business by developing long-term relationships with regular customers.
- Educated guests on current promotions, events and services within store or salon.
Education
Certified Massage Therapist -
Arizona School of Integrative Studies / ASIS Massage Education
Tucson, AZ01.2016
Certified Esthetician - Esthetics
Artistic College of Beauty
Tucson, AZ08.2006
GED -
Flowing Wells High School
Tucson, AZ05.2002
Skills
- Sales Expertise
- Communication
- Adaptability
- Creativity
- Problem Solving
- Attention to detail
- Interpersonal Skills
- Writing
- Leadership
- Data Analysis and Analytics
- Project Management
- Microsoft Word
- Customer Needs Assessment
Timeline
Massage Therapist
Self-employeed
01.2016 - 07.2023
Sales Representative
Catalina
04.2015 - 02.2016
Server
Monterey Court
08.2013 - 02.2017
Esthetician
Self Employed
03.2010 - 06.2013
Certified Massage Therapist -
Arizona School of Integrative Studies / ASIS Massage Education
Certified Esthetician - Esthetics
Artistic College of Beauty
GED -
Flowing Wells High School
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