Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Additional Information
Timeline
ProjectManager
Naomi Rodwell

Naomi Rodwell

Junior Project Manager
Bennett,CO

Summary

Highly outgoing and organized individual with more than 5 years of Customer Service and 8 months of being a Customer Experience Coordinator. Experienced in Salesforce. ServiceNow, and Microsoft Office and committed to providing outstanding client service and support. Very big on problem solving and detailed oriented. Highly effective at tackling multiple tasks at once and working with lots of different personalities, and love being a team player. Proficient with communication and can lead teams with confidence. Proficient with keeping any working station/office setting organized and structured. Never afraid to work independently. Always a big fan of asking for help. Multitasking is second nature to me.

Currently enrolled with a Coursera-Google program. It is called the Grow with Google Project Management Program and currently on 5/6 courses.

Overview

2
2
years of professional experience

Work History

Customer Service Specialist

ASM RESEACH LLC
FAIRFAX, VA
12.2020 - Current
  • Assessed in coming calls and approached each call with quick and helpful answers to improve number of call metrics per day.
  • Consistently managed 2 distracts for state of Maryland, effectively resolving issues, which resulted in always keeping my Federal and Legislative delegates happy.
  • Trained other agents on how to move through case work faster by not just keeping the quality of the case work, but also increasing the quantity of case metrics.
  • I have been nominated for Top Performer of the week and have had Leadership consider me for potential Leadership rolls.
  • Followed through with client requests to resolve problems.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Always stayed motivated to continue with keeping my metrics high.
  • Stayed optimistic even during the most troubling and dark times regarding the customers/claimants.

Customer Service Coordinator

MARSHALL’S AURORA, CO
CENTENNIAL, CO
09.2014 - 05.2015
  • Provided great customer service starting out as a cashier that promoted me to being a Customer Experience Coordinator
  • As a Customer Experience Coordinator, I had to use time management when it came to the employees breaks, lunches and schedules.
  • I was also in charge of keeping the customer service area clean and organized.
  • Was a leading example of staying calm is very stressful times of many customers checking out in the front of the store.
  • Anytime there were customers being difficult about wanting extra discounts even if they were not eligible for one, I had to negotiate with them as best I could.
  • Continued to stay on top of any issues and always listened to any new updates regarding any changes to our store.
  • Always implemented the company ways and safety protocols.
  • Reasons for leaving- Health issues and moved away.
  • Managed over a team of 5-10 per day.

Education

Certification - Project Management

Coursera-Google
Online

High School Diploma -

Bennett High School
Bennett, CO

Skills

  • Intermediate with Microsoft Office
  • Great Communicator
  • Creative problem solving
  • Excellent written and oral communication
  • Critical Thinking
  • Active Listening
  • Planning and Coordination
  • Great Telephone Etiquette
  • Team Player
  • Leadership Skills
  • Very Organized
  • Attention to Detail
  • Fast Learner
  • Positive Personality
  • Amazing Customer Service
  • Dependable and Responsible

Accomplishments

    Im not sure if the work industry is this advance in recognizing women being able to be a full time mother as well as a full time employee, but that is an accomplishment in itself for us. I have accomplished starting a family. I accomplished marriage and juggling the work/home life balance with 3 kids. I have accomplished in making remote working work while my kids are remote learning. These accomplishments may not be giant career accomplishments, but they are personal and I achieved them.

Additional Information

I am a very optimistic and positive person who has exceptional customer service. I have 3 children all under the age of 7 and I have 3 schedules/planners. I am one incredibly organized person with the attention to detail and a knack for solving any issues. I love working on any task on my own or in a group. I love working with teammates. I am a big believer on communication is key for any aspect of a persons life. I am currently trying to break into the world of Project Management. I am a big believer or learning something new everyday.

Timeline

Customer Service Specialist

ASM RESEACH LLC
12.2020 - Current

Customer Service Coordinator

MARSHALL’S AURORA, CO
09.2014 - 05.2015

Certification - Project Management

Coursera-Google

High School Diploma -

Bennett High School
Naomi Rodwell Junior Project Manager