SHAELIN ENSLEY
Dallas,TX
Summary
Professional administrative specialist prepared for role requiring exceptional organizational and interpersonal skills. Background includes managing high-traffic reception areas, coordinating schedules, and providing top-notch customer service. Known for strong teamwork and adaptability, ensuring seamless operations and positive client interactions.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
River Cities Pain Specialist
08.2023 - Current
- Answer incoming calls and schedule new and recurring appointments
- Screen patient accounts to ensure outstanding balances and collections were addressed
- Obtain necessary patient information for billing
- Collect patient copay, coinsurance or deductible as patient insurance policy requires
Insurance Verification Specialist
Orthopedic Spec of LA
03.2020 - 08.2023
- Ensured all prior authorizations and/or referrals are obtained in a timely manner
- Communicated diagnostic and treatment data to a patient’s insurance plan to assist the patient in obtaining maximum benefits
- Researched and applied knowledge of all insurance rules and regulations for major insurance programs in the local or regional area
- Scheduled and modified upcoming appointments and surgery
Customer Service Rep
City Tele Coin
01.2019 - 02.2020
- Provided excellent customer service to incoming callers
- Processed and applied payment to inmate phone system
- Provided technical support for customers and inmate calling system
Customer Service Rep
Teleperformance USA
06.2018 - 11.2018
- Provided excellent customer service for members and providers
- Reprocessed billing statements
- Provided technical support for customers and vendors
- Collected and documented payments
Education
Diploma -
BOSSIER HIGH SCHOOL
Skills
- Intermediate with Microsoft Office
- Detail Oriented
- Exceptional Communication Skills
- Friendly
- Courteous
- 68 wpm
- Goal Oriented
- Data Processing
- Microsoft Office 2016
- Proficient with Medical Software
- Nextgen
- Azalea
- ECW
- Customer Service
- Time Management
- Listening Skills
- Scheduling
- Telephone Etiquette
- Appointment Scheduling
- Verbal and written communication
- Office Organization
- Sensitive information handling
- Office Administration
- Clerical Support
References
- Jamie Justice, Practice Manager, 318-588-0294
- Debbie Sheets, Practice Manager, 318-588-0294
Timeline
Front Desk Receptionist
River Cities Pain Specialist
08.2023 - Current
Insurance Verification Specialist
Orthopedic Spec of LA
03.2020 - 08.2023
Customer Service Rep
City Tele Coin
01.2019 - 02.2020
Customer Service Rep
Teleperformance USA
06.2018 - 11.2018
Diploma -
BOSSIER HIGH SCHOOL
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